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ITIL® 4 Foundation - Certification Training Course
A first step in the IT industry is the ITIL 4 Foundation training course. As an entry-level certification, you will be introduced to the ITIL 4 framework. Hence, the Foundation level adapts both business and technology approaches. Accordingly, this course helps you provide a cost-effective IT strategy that is aligned with the business objectives of your company. You will also be updated on the latest techniques in the IT industry while keeping an eye on the end-to-end operating model for future technology.
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Register GroupWhat to Expect From This Course
Who Needs this Course
Skills & Competencies
Exam Details
Course Outline
- What is ITIL?
- Structure and Components of ITIL V4
- Service offering
- Service relationship management
- Service provision
- Service consumption
- Overview of four dimensions of service management
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- Overview of ITIL service value system
- ITIL Guiding Principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
- Service value chain activities
- Continual Improvement Model
- General Management Practices
- Service Management Practices
- Technical Management Practices
Customer Testimonials
Osama Alhumaid
2022-07-19
Yara Aldakhil
2022-06-19
Sarah Almuqhim
FAQs
Self-paced allows you to take the course on your own schedule for a period of up to one year from the date of purchase. You will be provided with structured contact hours and instructor support, if needed.
Yes. Our self-study programs are designed to include interactive training modules, chapter exercises, practice test, case studies and additional references such as glossary, recommended readings, and more in our LMS.
You will receive an email notification with course access instructions.
Our self-study courses are built on an intuitive platform that utilizes a menu function (Next and Back) functions to allow you to quickly navigate through the course. Courses consist of pre-course reading, training materials, Chapter exercises and additional reference materials. The courses conclude with a final examination.
Yes. Each course includes downloadable reference materials such as, Glossary, Appendix, Case Study, recommended readings, etc.
No. Self-study value lies at conveniently completing the course at your own pace. Meaning that, you can complete a course in one day or take up to one year to complete it. There is no limit as to how many times you can stop and start the course. In fact, you can utilize our user-friendly interface to quickly find the sections of the video you may want to review more than once.
To receive credit for a self-paced course, you will need to complete the final examination achieving a score of 70% or higher within one year of purchase.
You can access your certificate in the LMS under MY Certification section.
You have access to the course up to one year at no extra cost. You can take the final exam as many times as necessary to successfully complete the course.
You can use the Send Message option in the LMS to send your queries.
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