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ITIL® 4 Strategic Leader: Digital and IT Strategy - Certification Training Course

The ITIL® 4 Leader - Digital and IT Strategy course helps executives develop high-performance digital strategies to achieve their vision. Learn ITIL principles for strategic decision-making and tackle challenges effectively.

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    What to Expect from this ITIL® 4 Strategic Leader Course?

    Get a full understanding of essential principles and concepts through this study guide. You’ll be able to set aligned IT strategies with your organization’s business goals as well as its digital strategy.

    By the end of the ITIL 4 Leader by Axelos you will be empowered by:   

       

    • Crafting a digitized vision of your organization and setting a digital transformation strategy accordingly    
    • Understanding business principles and how organizations use digital and IT strategy to remain possible to apply in environments with digital technology     
    • Implementing and utilizing flexible approaches that address the service value system, the service value chain 
    • Disputing handy tactics that align with the business strategy while applying digital technology     
    • Managing technical debt while operating and understanding the technology as well as committing to the expense of making it manageable and secure.    
    • Getting to know the terms and principles of IoT or internet of things and OT Operational technology    
    • Maintaining sustainability and managing risks at the business strategically  

       Who Needs the ITIL® 4 Strategic Leader: Digital and IT Strategy Certification?

    • Digital and IT Strategy Leaders   
    • Project Managers   
    • Department Heads   
    • C-suite Professionals   

    What are the skills acquired from this ITIL® 4 Strategic Leader Course?

    By the end of this course, you will gain the following skills:

    • Having a birds-eye view of the IT strategy    
    • Implementing a digital transformation plan aligned with business objectives   
    • Utilizing technology and understanding its limits    
    • Learning the best-practice framework of technology and digital transformation   
    • Setting an effective continual innovation cycle    
    • Realizing all details of key indicators of measuring services offered in the customer journey   
    • Analyzing data with accuracy and automation    
    • Setting maturity assessments   
    • Monitoring plans and possible risks   

      

    ITIL® 4 Strategic Leader Online Training

    • Duration: 5 Days  
    • Exam Simulation  
    • Practice Test  
    • Group Activity (Break-out Session) after each lesson  
    • Access to additional References – Glossary/ Recommended Reading/ Syllabus  
    • The material language will be English  

    ITIL® 4 Strategic Leader Exam Prerequisite 

    An ITIL 4 Foundation certification is a pre-requisite for studying Digital and IT Strategy. 

    Exam Format 

    • 30 questions on ITIL 4 Leader  
    • Multiple choice   
    • 21 out of 30 marks are are required to pass (70%)   
    • 60 minutes   
    • Closed book

    Course Inclusions

    Introduction
    • Digital and Information Technology has Changed the World
    • The Role of Technology Leader
    •  Accelerated Innovation 
    What is Digital & IT Strategy?
    • Digital, Information, Operational & Communication Technology
    • Digital Organization & Digital Business
    • Digital Transformation
    • Tiers of Strategy
    • Business Models
    • Operating Models
    • Continual Improvement 
    What is the Vision?
    • Digital Disruption
    • Organizational Disruption
    • Maturity Models
    Where Are We Now?
    • Environmental Analysis
    • Opportunity Analysis 
    Where Do We Want to Be and How Do We Get There?
    •  Strategy Cycles & Horizon Planning
    •  Financial Aspects of IT & Digital Strategy  
    •  Business Models & Innovation
    •  Customer/Market Relevance Approaches
    •  Operational Excellence Strategic Approaches
    •  Business Cases for Strategy
    Take Action
    •  How Strategies are Implemented 
    •  Coordinating strategy and strategic initiatives
    •  Leading Digital Transformation
    •  Typical Activities of a Digital Transformation Programme
    Did We Get There?
    • Key Facts About Measurement
    • Types of Metrics
    • Measuring the Relevance
    • Operational vs Analytical Reports
    How Do We Keep The Momentum Going?
    •  VUCA
    •  Strategic Approaches to Address VUCA
    •  Parallel Operating Models
    •  Ineffective Operating Models
    Digital Leadership
    • Digital Mindset
    • Communication
    • Relationship Management
    • Education & learning
    Managing Innovation & Emerging Technologies
    • Innovation or Adoption
    • Activities in Managing Innovation
    • Characteristics of Organizations with an Innovative Culture
    • Building a Culture that Supports Innovation
    • Approaches to Innovation
    • Crowdsourced Learning
    • Continual Learning
    Managing Strategic Risk
    • Risk Management in Digital Organizations
    • Risk Identification
    • Disruption Risks
    • Innovation & Cybersecurity Risks
    • Engagement Risks
    • Quantitative Risk Analysis
    Structuring for Digital Business
    • Governance
    • Linking Strategies and Enabling Digital Co-evolution
    • Compliance
    • The Role of the Service Management Office
    Practices
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    FAQs

    Through Bakkah, you can easily purchase the exam voucher. However, the registration and examination processes are handled directly between the trainee and the accreditation body. As an accredited partner, we can provide support whenever needed, but are not responsible for issues related to technical problems, scheduling, or your exam readiness.

    Generally Yes. But you always get confirmation of the session's date one week before the selected date, and based on that, communication is established with the registered participants.

    An ITIL 4 Foundation certification is a pre-requisite for studying High-velocity IT.

    Yes, accredited by PeopleCert on behalf of Axelos.

    Online

    No

    60 minutes

    • English
    • German
    • Japanese

    Exam results will be announced within 2 business days after the candidate’s answers are officially submitted to us by the exam supervisor. In case you have received an email from PeopleCert informing you that there are pending actions from your side, please make sure that you complete the actions for the exam results to be issued.

    Passing criteria – 70%

    • Yes, you can retake it. PeopleCert offers the Take2exam re-sit service at an affordable price
    • You can purchase it along with the exam.
    • If you succeeded, TAKE2 fees is nonrefundable.
    • If you failed, you could take another chance using TAKE2

    Rescheduling an online exam up to 48 hours before its start time is free. For more details about exam scheduling and rescheduling, please review PeopleCert's FAQs.

    Yes, you can get your hard copy Certificate. You need to order your hard copies through the PeopleCert Account with standard or courier delivery.

    The dispatch and delivery times are below:

    Standard Delivery (dispatched within 3-5 business days)

    • 4-6 weeks - Europe
    • 6-8 weeks - Rest of the world (exc. Europe)

     

    Courier Delivery (dispatched within 1-2 business days)

    • Delivered in up to 5 business days

    You need to be an My AXELOS subscriber to apply for a digital badge for PRINCE2 certification.

    Bakkah has an array of certified practitioners with several years in teaching.

    English

    English

    Online classes are delivered using our Learning Management System (LMS). We provide access to pre-course reading, pre-post assessment, chapter exercises, practice test, case studies and to additional references Glossary/Recommended Reading in our LMS.

    Yes, there are group activities after each lesson where you can interact with other online students.

    Yes. All candidates who acquired PeopleCert’s certifications will need to renew them within three years of their original certificate dates.  

    Please check the examples listed below: 

    • If certified before 30 June 2020: your certification will be valid until 1 July 2023 to renew your certificate, regardless of the original acquired date. 
    • If certified after June 2020: your certification(s) shall be renewed within 3 years of the original acquired date. 

    From 15 January 2023, you have renewal paths available as listed below: 

    • Retake the same exam: you can renew your certification by re-taking your original exam before the renewal date. 
    • Take further courses and certifications: you can renew your certification by attending another course and taking an exam within the same product package before the renewal date. 

    Please note that candidates who do not renew their certifications will still be included on the Successful Candidates Register (SCR) and the Candidate Verification Service (CVS). 

    However, a note will be added to their record to indicate that their certification needs to be renewed to align with current certification requirements. 

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