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ITIL® 4 Specialist: Create, Deliver and Support

The ITIL 4 Create, Deliver, and Support - CDS qualification is intended to provide the candidate with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods, and tools.

19 Jun 2022

5 Days

20 Hours

Included

This course includes:

  • Interactive Training Method
  • 100+ Practice Questions
  • Certified Trainer
  • Convenient Delivery Option
  • 24/7 Learner Support
  • Content Designed by Industry Experts

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Live Online

Follow a certified trainer and a fixed training schedule while enjoying access to internationally approved content, tons of practice questions, and the opportunity to meet like-minded, passionate people.

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Learn at any time and place and enjoy a customized learning experience supported with videos and graphics, with a schedule aligned with your best time to study and revise.

Live Online Training Schedule

What to Expect From This Course

Who Needs this Course

Delivery Method

Exam Details

What to Expect From This Course

ITIL4 CDS will help you to:

  • Improve existing processes
  • Effectively manage IT Teams
  • Optimize value streams and workflows
  • Align digital services with business strategy
  • Improve how services are developed
  • Integrate new technologies
  • Embed, Lean, Agile, DevOps ways of working

Who Needs this Course

ITIL 4 Specialist Create, Deliver, and Support is aimed at;

  • ITSM practitioners manage the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. 
  • IT/digital operational managers
  • Anyone responsible for IT / digital delivery, development, deployment, or monitoring and support
  • Anyone responsible for SLA delivery

Delivery Method

Online Training

  • Duration: 5 Days
  • Exam Simulation
  • Practice Test
  • Group Activity (Break-out Session) after each lesson
  • Access to additional References – Glossary/ Recommended Reading/ Syllabus
  • The material language will be English

Exam Details

Exam Prerequisite

  • ITIL® Foundation Certificate in IT Service Management OR
    ITIL® 4 Managing Professional Transition Certificate
  • Training through an Accredited Training Organisation

Exam Format

ITIL 4 Create, Deliver, and Support (CDS)

  • Objective testing
  • 40 questions, each worth 1 mark
  • 28 questions correct (70%) to pass the exam
  • 90 minutes
  • Closed Book

Course Outline

  • Components of ITIL V4
  • SVS - The Service Value Chain
  • SVS - The ITIL Practices
  • SVS - The ITIL Guiding Principles
  • SVS - Governance
  • SVS - Continual Improvement
  • ITIL 4 Foundation Recap
  • Organisations, People & Culture
  • Building Effective Teams
  • Developing Team Culture
  • Customer Orientation: Putting the Customer First
  • Positive Communication
  • Challenges
  • Integration & Data Sharing
  • Reporting & Advance Analytics
  • Collaboration & Workflow
  • Robotic Process Automation
  • Artifical Intelligence
  • Machine Learning
  • Contiguous Integration, Continuous Delivery & Continuous Deployment
  • The Value of an Effective Information Model
  • Anatomy of an Information Model
  • Automation of Service Management
  • ITIL Service Value Streams
  • Development of a New Service
  • Upgrade or Restoration of a Live Service
  • Using Value Streams to Define Minimum Viable Practice
  • Prioritizing & Managing Work
  • Shift-left Approach
  • Commercial & Sourcing Considerations
  • Defining Requirements for Service Components
  • Sourcing Models & Options
  • Service Integration & Management
  • Service Design
  • Software Development & Management
  • Deployment Management
  • Release Management
  • Service Validation & Testing
  • Change Enablement
  • Service Desk
  • Incident Management
  • Problem Management
  • Knowledge Management
  • Service Level Management
  • Monitoring & Event Management

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