OFF
ITIL® 4 Specialist: Create, Deliver and Support
The ITIL 4 Create, Deliver, and Support - CDS qualification is intended to provide the candidate with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods, and tools.
19 Jun 2022
20 Hours
This course includes:
- Interactive Training Method
- 100+ Practice Questions
- Certified Trainer
- Convenient Delivery Option
- 24/7 Learner Support
- Content Designed by Industry Experts
Want a training for a group?
Book your group training and enjoy convenient delivery option.
Register GroupLive Online Training Schedule
19 Jun 2022
20 Hours
25 Sep 2022
20 Hours
18 Dec 2022
20 Hours
What to Expect From This Course
Who Needs this Course
Delivery Method
Exam Details
What to Expect From This Course
ITIL4 CDS will help you to:
- Improve existing processes
- Effectively manage IT Teams
- Optimize value streams and workflows
- Align digital services with business strategy
- Improve how services are developed
- Integrate new technologies
- Embed, Lean, Agile, DevOps ways of working
Who Needs this Course
ITIL 4 Specialist Create, Deliver, and Support is aimed at;
- ITSM practitioners manage the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.
- IT/digital operational managers
- Anyone responsible for IT / digital delivery, development, deployment, or monitoring and support
- Anyone responsible for SLA delivery
Delivery Method
Online Training
- Duration: 5 Days
- Exam Simulation
- Practice Test
- Group Activity (Break-out Session) after each lesson
- Access to additional References – Glossary/ Recommended Reading/ Syllabus
- The material language will be English
Exam Details
Exam Prerequisite
- ITIL® Foundation Certificate in IT Service Management OR
ITIL® 4 Managing Professional Transition Certificate - Training through an Accredited Training Organisation
Exam Format
ITIL 4 Create, Deliver, and Support (CDS)
- Objective testing
- 40 questions, each worth 1 mark
- 28 questions correct (70%) to pass the exam
- 90 minutes
- Closed Book
Course Outline
- Components of ITIL V4
- SVS - The Service Value Chain
- SVS - The ITIL Practices
- SVS - The ITIL Guiding Principles
- SVS - Governance
- SVS - Continual Improvement
- ITIL 4 Foundation Recap
- Organisations, People & Culture
- Building Effective Teams
- Developing Team Culture
- Customer Orientation: Putting the Customer First
- Positive Communication
- Challenges
- Integration & Data Sharing
- Reporting & Advance Analytics
- Collaboration & Workflow
- Robotic Process Automation
- Artifical Intelligence
- Machine Learning
- Contiguous Integration, Continuous Delivery & Continuous Deployment
- The Value of an Effective Information Model
- Anatomy of an Information Model
- Automation of Service Management
- ITIL Service Value Streams
- Development of a New Service
- Upgrade or Restoration of a Live Service
- Using Value Streams to Define Minimum Viable Practice
- Prioritizing & Managing Work
- Shift-left Approach
- Commercial & Sourcing Considerations
- Defining Requirements for Service Components
- Sourcing Models & Options
- Service Integration & Management
- Service Design
- Software Development & Management
- Deployment Management
- Release Management
- Service Validation & Testing
- Change Enablement
- Service Desk
- Incident Management
- Problem Management
- Knowledge Management
- Service Level Management
- Monitoring & Event Management
- Components of ITIL V4
- SVS - The Service Value Chain
- SVS - The ITIL Practices
- SVS - The ITIL Guiding Principles
- SVS - Governance
- SVS - Continual Improvement
- ITIL 4 Foundation Recap
- Organisations, People & Culture
- Building Effective Teams
- Developing Team Culture
- Customer Orientation: Putting the Customer First
- Positive Communication
- Challenges
- Integration & Data Sharing
- Reporting & Advance Analytics
- Collaboration & Workflow
- Robotic Process Automation
- Artifical Intelligence
- Machine Learning
- Contiguous Integration, Continuous Delivery & Continuous Deployment
- The Value of an Effective Information Model
- Anatomy of an Information Model
- Automation of Service Management
- ITIL Service Value Streams
- Development of a New Service
- Upgrade or Restoration of a Live Service
- Using Value Streams to Define Minimum Viable Practice
- Prioritizing & Managing Work
- Shift-left Approach
- Commercial & Sourcing Considerations
- Defining Requirements for Service Components
- Sourcing Models & Options
- Service Integration & Management
- Service Design
- Software Development & Management
- Deployment Management
- Release Management
- Service Validation & Testing
- Change Enablement
- Service Desk
- Incident Management
- Problem Management
- Knowledge Management
- Service Level Management
- Monitoring & Event Management
Save Your Priceless Time and Efforts
Bakkah offers all what you need in one place

Money Guaranteed
Our payment policy ensures money refund within a specific duration if requested

Global Accreditation
Our partners of success are all globally identified as masters in their fields

Flexibility in Learning
Flexibility what distinguishes us! Choose your option to learn whenever and wherever you are