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ITIL® 4 Specialist: Create, Deliver and Support
18 Dec 2022
5 Days
20 Hours
Included
This course includes:
- Interactive Training Method
- 100+ Practice Questions
- Certified Trainer
- Convenient Delivery Option
- 24/7 Learner Support
- Content Designed by Industry Experts
Want a training for a group?
Book your group training and enjoy convenient delivery option.
Register GroupLive Online Schedule
20 Hours
5 Days
18 Dec 2022
7:00pm - 10:00pm
20 Hours
5 Days
26 Feb 2023
7:00 PM - 10:00 PM
What to Expect From This Course
Who Needs this Course
Delivery Method
Exam Details
What to Expect From This Course
Who Needs this Course
Delivery Method
Exam Details
Course Outline
+
- Components of ITIL V4
- SVS - The Service Value Chain
- SVS - The ITIL Practices
- SVS - The ITIL Guiding Principles
- SVS - Governance
- SVS - Continual Improvement
- ITIL 4 Foundation Recap
+
- Organisations, People & Culture
- Building Effective Teams
- Developing Team Culture
- Customer Orientation: Putting the Customer First
- Positive Communication
- Challenges
+
- Integration & Data Sharing
- Reporting & Advance Analytics
- Collaboration & Workflow
- Robotic Process Automation
- Artifical Intelligence
- Machine Learning
- Contiguous Integration, Continuous Delivery & Continuous Deployment
- The Value of an Effective Information Model
- Anatomy of an Information Model
- Automation of Service Management
+
- ITIL Service Value Streams
- Development of a New Service
- Upgrade or Restoration of a Live Service
- Using Value Streams to Define Minimum Viable Practice
+
- Prioritizing & Managing Work
- Shift-left Approach
- Commercial & Sourcing Considerations
- Defining Requirements for Service Components
- Sourcing Models & Options
- Service Integration & Management
+
- Service Design
- Software Development & Management
- Deployment Management
- Release Management
- Service Validation & Testing
- Change Enablement
- Service Desk
- Incident Management
- Problem Management
- Knowledge Management
- Service Level Management
- Monitoring & Event Management
- Components of ITIL V4
- SVS - The Service Value Chain
- SVS - The ITIL Practices
- SVS - The ITIL Guiding Principles
- SVS - Governance
- SVS - Continual Improvement
- ITIL 4 Foundation Recap
- Organisations, People & Culture
- Building Effective Teams
- Developing Team Culture
- Customer Orientation: Putting the Customer First
- Positive Communication
- Challenges
- Integration & Data Sharing
- Reporting & Advance Analytics
- Collaboration & Workflow
- Robotic Process Automation
- Artifical Intelligence
- Machine Learning
- Contiguous Integration, Continuous Delivery & Continuous Deployment
- The Value of an Effective Information Model
- Anatomy of an Information Model
- Automation of Service Management
- ITIL Service Value Streams
- Development of a New Service
- Upgrade or Restoration of a Live Service
- Using Value Streams to Define Minimum Viable Practice
- Prioritizing & Managing Work
- Shift-left Approach
- Commercial & Sourcing Considerations
- Defining Requirements for Service Components
- Sourcing Models & Options
- Service Integration & Management
- Service Design
- Software Development & Management
- Deployment Management
- Release Management
- Service Validation & Testing
- Change Enablement
- Service Desk
- Incident Management
- Problem Management
- Knowledge Management
- Service Level Management
- Monitoring & Event Management
FAQs
+
70%
+
You need to be a My AXELOS subscriber to apply for a digital badge for ITIL4 certification.
+
No, for the exam the ITIL 4 Foundation is a pre-requisite.
+
Yes, accredited by PeopleCert on behalf of Axelos.
+
No
+
The course Is only available in Online.
+
No, but you have the option to add exam voucher to your registration.
+
90 minutes
+
- English
- French
- German
- Spanish
+
Exam results will be announced within 2 business days after the candidate’s answers are officially submitted to us by the exam supervisor. In case you have received an email from PeopleCert informing you that there are pending actions from your side, please make sure that you complete the actions for the exam results to be issued.
+
- Yes, you can retake it. PeopleCert offers the Take2exam re-sit service at an affordable price
- You can purchase it along with the exam.
- If you succeeded, TAKE2 fees is nonrefundable.
- If you failed, you could take another chance using TAKE2
+
Rescheduling an online exam up to 48 hours before its start time is free. For more details about exam scheduling and rescheduling, please review PeopleCert's FAQs
+
Yes, you can get your hard copy Certificate. You need to order your hard copies through the PeopleCert Account with standard or courier delivery.
+
The dispatch and delivery times are below:
Standard Delivery (dispatched within 3-5 business days)
- 4-6 weeks - Europe
- 6-8 weeks - Rest of the world (exc. Europe)
Courier Delivery (dispatched within 1-2 business days)
- Delivered in up to 5 business days
+
Bakkah has an array of certified practitioners with several years of teaching.
+
English
+
English
+
Online classes are delivered using our Learning Management System (LMS). We provide access to pre-course reading, pre-post assessment, chapter exercises, practice test, case studies and to additional references Glossary/Recommended Reading in our LMS.
+
Yes, there are group activities after each lesson where you can interact with other online students.
70%
You need to be a My AXELOS subscriber to apply for a digital badge for ITIL4 certification.
No, for the exam the ITIL 4 Foundation is a pre-requisite.
Yes, accredited by PeopleCert on behalf of Axelos.
No
The course Is only available in Online.
No, but you have the option to add exam voucher to your registration.
90 minutes
- English
- French
- German
- Spanish
Exam results will be announced within 2 business days after the candidate’s answers are officially submitted to us by the exam supervisor. In case you have received an email from PeopleCert informing you that there are pending actions from your side, please make sure that you complete the actions for the exam results to be issued.
- Yes, you can retake it. PeopleCert offers the Take2exam re-sit service at an affordable price
- You can purchase it along with the exam.
- If you succeeded, TAKE2 fees is nonrefundable.
- If you failed, you could take another chance using TAKE2
Rescheduling an online exam up to 48 hours before its start time is free. For more details about exam scheduling and rescheduling, please review PeopleCert's FAQs
Yes, you can get your hard copy Certificate. You need to order your hard copies through the PeopleCert Account with standard or courier delivery.
The dispatch and delivery times are below:
Standard Delivery (dispatched within 3-5 business days)
- 4-6 weeks - Europe
- 6-8 weeks - Rest of the world (exc. Europe)
Courier Delivery (dispatched within 1-2 business days)
- Delivered in up to 5 business days
Bakkah has an array of certified practitioners with several years of teaching.
English
English
Online classes are delivered using our Learning Management System (LMS). We provide access to pre-course reading, pre-post assessment, chapter exercises, practice test, case studies and to additional references Glossary/Recommended Reading in our LMS.
Yes, there are group activities after each lesson where you can interact with other online students.
Save Your Priceless Time and Efforts
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Money Guaranteed
Our payment policy ensures money refund within a specific duration if requested
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