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ITIL Specialist: Sustainability In Digital & IT Certification Course

The ITIL Specialist: Sustainability in Digital & IT module is for anyone looking to understand the role IT and digitally-enabled services have in relation to the environment, whilst exploring opportunities to positively impact it.

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What to Expect From This Course

Who Needs this Course

Skills & Competencies

Delivery Method

Exam Details

What to Expect from Sustainability in Digital & IT Course 

The sustainability in digital and IT course shed light on some aspects of sustainable strategic planning, including business models, products and services, and organizational ecosystems.  

Many organizations now focus on the Triple Bottom Line approach that encompasses three sustainability aspects; social progress, environmental stewardship, and economic growth.  

Thus, by the end of this course, you will obtain the below objectives:  

  • Understanding of the practical steps required to develop and implement a sustainability strategy   
  • Designing proper ITIL sustainability plan   
  • Gaining hands-on experience and the necessary skills to add value through sustainable practices  
  • Utilizing the ITIL principles to deliver value by producing digitally enabled products with a sustainable sense  
  • Addressing the VUCA world challenges (Volatility, Uncertainty, Complexity, and Ambiguity) via sustainable strategies, procurement, products, and practices  
  • Acquiring a body of knowledge of sustainability in digital & IT  
  • Providing a cost-benefit analysis to define possible risks and opportunities according to the Triple Bottom Line to address sustainability in digital and ITIL principles. 

Who Needs the Sustainability in Digital & IT Course 

The Sustainability in Digital & IT course is listed under the main extension stream of ITIL service management to help those who work in the below roles to get seamless processes.   

  • IT, Digital, and/or Service Strategists  
  • Service Designers and Architects  
  • Product Managers 
  • Service Managers and directors 
  • ITSM Managers and aspiring ITSM Managers  
  • Managers of all levels who design strategies and company directions or improve team hierarchies 
  • ITIL-qualified leaders aspiring to increase their IT knowledge   

Skills & Competencies of SSDI 

This SSDI course establishes the essential skills and competencies, including:    

  • Strategic planning of working environments 
  • Utilizing ITIL solutions  
  • System Intelligence  
  • Social Intelligence 
  • Values thinking 
  • Sourcing reliable assets  
  • Offering sustainable solutions 
  • Digitalizing Adoption  
  • Setting assessment plan 
  • Organizational skills 

Sustainability in Digital & IT Delivery Method:


The Sustainability in Digital & IT module online training follows a specific studying plan as listed below: 

  • Course duration: 5 Days 
  • You can practice more with exam simulation 
  • A practice test is available too 
  • Group Activity (Break-out Session) after each lesson 
  • Access to additional References – Glossary/ Recommended Reading/ Syllabus 
  • The material language will be English 

Sustainability in Digital & IT Exam Details 

There are no prerequisites for the ITIL Sustainability in Digital & IT Module exam, and you can learn more about the exam format as shown below.   

SSDI Exam Format 

Candidates shall make sure they have the necessary concepts of the ITIL 4 framework, and for the SSDI exam format, you can check the below points: 

  • Objective testing 
  • The number of questions is 35 questions 
  • SSDI exam duration is 60 minutes 
  • The exam is a closed-book exam 
  • It consists of four practical assignments  

Course Outline

  • The Key Concepts of Sustainability
  • The 17 UN’s Sustainable Development Goals Cont.
  • Benefits of Sustainability
  • Overview
  • Role & Structure of the Sustainability Vision
  • What is the Vision?
  • Sustainability Models, Issues, and Concepts
  • Digital Sustainability 
  • Overview
  • Understanding the Context
  • Internal Assessment
  • SWOT Analysis
  • Audits & Other Ways to Run an Assessment
  • Current State Report
  • Overview
  • Justifying Sustainability Objectives 
  • Overview
  • Strategies for Sustainability
  • Sustainability Business Models
  • Embedding Sustainability into the Service Value System
  • Planning Recommendations
  • Overview
  • Taking Sustainable Action
  • Sustainability in VUCA Environments
  • Addressing VUCA
  • Taking Sustainability Actions
  • Ongoing Activities While Pursuing Sustainability Goals
  • Overview
  • Sustainability Measurement
  • Sustainability Reporting
  • Internal & External Reporting
  • Overview
  • Continuous Orientation
  • How Do We Keep The Momentum Going?


Generally Yes. But you always get confirmation of the session's date one week before the selected date, and based on that, communication is established with the registered participants.

There are no formal pre-requisites for studying Acquiring & Managing Cloud Services.


Yes, it is accredited from PeopleCert on behalf of Axelos.






No, but you have the option to add exam voucher to your registration.


60 minutes


For information regarding the availability of an ITIL examination in a particular language, please contact a training provider or PeopleCert.


Exam results will be announced within 2 business days after the candidate’s answers are officially submitted to us by the exam supervisor. In case you have received an email from PeopleCert informing you that there are pending actions from your side, please make sure that you complete the actions for the exam results to be issued.


You will need to get 23 questions correct (65%) to pass the exam.

  • Yes, you can retake it. PeopleCert offers the Take2exam re-sit service at an affordable price.
  • You can purchase it along with the exam.
  • If you succeeded, TAKE2 fees is nonrefundable.
  • If you failed, you could take another chance using TAKE2.

Rescheduling an online exam up to 48 hours before its start time is free. For more details about exam scheduling and rescheduling, please review PeopleCert's FAQs.


Yes, you can get your hard copy Certificate. You need to order your hard copies through the PeopleCert Account with standard or courier delivery.


The dispatch and delivery times are below:

  • Standard Delivery (dispatched within 3-5 business days)
    • 4-6 weeks - Europe
    • 6-8 weeks - Rest of the world (exc. Europe)
  • Courier Delivery (dispatched within 1-2 business days)
    • Delivered in up to 5 business days



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Bakkah has an array of certified practitioners with several years in teaching.






Online classes are delivered using our Learning Management System (LMS). We provide access to pre-course reading, pre-post assessment, chapter exercises, practice test, case studies and to additional references Glossary/Recommended Reading in our LMS.


Yes, there are group activities after each lesson where you can interact with other online students.


Yes. All candidates who acquired PeopleCert’s certifications will need to renew them within three years of their original certificate dates.  

Please check the examples listed below: 

  • If certified before 30 June 2020: your certification will be valid until 1 July 2023 to renew your certificate, regardless of the original acquired date. 
  • If certified after June 2020: your certification(s) shall be renewed within 3 years of the original acquired date. 

From 15 January 2023, you have renewal paths available as listed below: 

  • Retake the same exam: you can renew your certification by re-taking your original exam before the renewal date. 
  • Take further courses and certifications: you can renew your certification by attending another course and taking an exam within the same product package before the renewal date. 

Please note that candidates who do not renew their certifications will still be included on the Successful Candidates Register (SCR) and the Candidate Verification Service (CVS). 

However, a note will be added to their record to indicate that their certification needs to be renewed to align with current certification requirements. 


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