ITIL Specialist: Sustainability In Digital & IT Certification Course

The ITIL Specialist: Sustainability in Digital & IT module is for anyone looking to understand the role IT and digitally-enabled services have in relation to the environment, whilst exploring opportunities to positively impact it.

Bakkah learning introduction

5 Days

20 Hours

11 Jun 2023


This course includes:

  • Interactive Training Method
  • 100+ Practice Questions
  • Certified Trainer
  • Convenient Delivery Option
  • 24/7 Learner Support
  • Content Designed by Industry Experts
  • One Year Subscription

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What to Expect From This Course

Who Needs this Course

Delivery Method

Exam Details

This course helps you to:

  • Understand how to use the ITIL guiding principles to deliver value by creating sustainable digitally enabled products and services
  • Effectively address VUCA challenges through sustainable strategies, procurement, products and practices.
  • Obtain a practical grounding in the key principles of sustainability
  • Conduct a full cost benefit analysis identifying potential risks and opportunities using best practice guidance.

The ITIL Specialist: Sustainability in Digital & IT module is for anyone looking to understand the role IT and digitally enabled services have in relation to the environment, whilst exploring opportunities to positively impact it.

Online Training

  • Duration: 5 Days
  • Exam Simulation
  • Practice Test
  • Group Activity (Break-out Session) after each lesson
  • Access to additional References – Glossary/ Recommended Reading/ Syllabus
  • The material language will be English

Exam Format

  • Objective testing
  • 35 questions
  • 60 minutes
  • Closed book
  • Four practical assignments



There are two ways to gain your ITIL certification:

  1. Attend a training course with an accredited training organization, which will include the exam as part of the course.
  2. Self-study using the core manual, then book an exam directly with PeopleCert.

Course Outline

  • The Key Concepts of Sustainability
  • The 17 UN’s Sustainable Development Goals Cont.
  • Benefits of Sustainability
  • Overview
  • Role & Structure of the Sustainability Vision
  • What is the Vision?
  • Sustainability Models, Issues, and Concepts
  • Digital Sustainability 
  • Overview
  • Understanding the Context
  • Internal Assessment
  • SWOT Analysis
  • Audits & Other Ways to Run an Assessment
  • Current State Report
  • Overview
  • Justifying Sustainability Objectives 
  • Overview
  • Strategies for Sustainability
  • Sustainability Business Models
  • Embedding Sustainability into the Service Value System
  • Planning Recommendations
  • Overview
  • Taking Sustainable Action
  • Sustainability in VUCA Environments
  • Addressing VUCA
  • Taking Sustainability Actions
  • Ongoing Activities While Pursuing Sustainability Goals
  • Overview
  • Sustainability Measurement
  • Sustainability Reporting
  • Internal & External Reporting
  • Overview
  • Continuous Orientation
  • How Do We Keep The Momentum Going?



There are no formal pre-requisites for studying Acquiring & Managing Cloud Services.


Yes, it is accredited from PeopleCert on behalf of Axelos.






No, but you have the option to add exam voucher to your registration.


60 minutes


For information regarding the availability of an ITIL examination in a particular language, please contact a training provider or PeopleCert.


Exam results will be announced within 2 business days after the candidate’s answers are officially submitted to us by the exam supervisor. In case you have received an email from PeopleCert informing you that there are pending actions from your side, please make sure that you complete the actions for the exam results to be issued.


You will need to get 23 questions correct (65%) to pass the exam.

  • Yes, you can retake it. PeopleCert offers the Take2exam re-sit service at an affordable price.
  • You can purchase it along with the exam.
  • If you succeeded, TAKE2 fees is nonrefundable.
  • If you failed, you could take another chance using TAKE2.

Rescheduling an online exam up to 48 hours before its start time is free. For more details about exam scheduling and rescheduling, please review PeopleCert's FAQs.


Yes, you can get your hard copy Certificate. You need to order your hard copies through the PeopleCert Account with standard or courier delivery.


The dispatch and delivery times are below:

  • Standard Delivery (dispatched within 3-5 business days)
    • 4-6 weeks - Europe
    • 6-8 weeks - Rest of the world (exc. Europe)
  • Courier Delivery (dispatched within 1-2 business days)
    • Delivered in up to 5 business days



You need to be an My AXELOS subscriber to apply for a digital badge for PRINCE2 certification.


Bakkah has an array of certified practitioners with several years in teaching.






Online classes are delivered using our Learning Management System (LMS). We provide access to pre-course reading, pre-post assessment, chapter exercises, practice test, case studies and to additional references Glossary/Recommended Reading in our LMS.


Yes, there are group activities after each lesson where you can interact with other online students.


Yes. All candidates who acquired PeopleCert’s certifications will need to renew them within three years of their original certificate dates.  

Please check the examples listed below: 

  • If certified before 30 June 2020: your certification will be valid until 1 July 2023 to renew your certificate, regardless of the original acquired date. 
  • If certified after June 2020: your certification(s) shall be renewed within 3 years of the original acquired date. 

From 15 January 2023, you have renewal paths available as listed below: 

  • Retake the same exam: you can renew your certification by re-taking your original exam before the renewal date. 
  • Take further courses and certifications: you can renew your certification by attending another course and taking an exam within the same product package before the renewal date. 

Please note that candidates who do not renew their certifications will still be included on the Successful Candidates Register (SCR) and the Candidate Verification Service (CVS). 

However, a note will be added to their record to indicate that their certification needs to be renewed to align with current certification requirements. 


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