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ITIL® 4 Foundation
A first step in the IT industry is the ITIL 4 Foundation training course. As an entry-level certification, you will be introduced to the ITIL 4 framework. Hence, the Foundation level adapts both business and technology approaches. Accordingly, this course helps you provide a cost-effective IT strategy that is aligned with the business objectives of your company. You will also be updated on the latest techniques in the IT industry while keeping an eye on the end-to-end operating model for future technology.
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What to Expect From This Course
Who Needs this Course
Skills & Competencies
Delivery Method
Exam Details
What to Expect From This Course
What is ITIL?
- This course material introduces you to full definitions like ITIL®, which stands for Information Technology Infrastructure Library. It is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of the business.
- This training course is designed to provide you with the main concepts of IT and digital services to be your introductory step to ITIL certifications. This training course enables candidates to understand the ITIL framework and to what extent it is impactful on the service management of any organization.
By the end of this course, you will obtain the following objectives
Building core knowledge
- You will gain the basic approaches including Agile, Lean, and DevOps
- You will nurture your knowledge of the ITIL 4 principles and the four dimensions of Service Management, among others.
Improving your work performance
- You will make a big contribution to IT services in your company
- It helps to connect and align different challenges that are relevant not only to ITSM professionals but also to a wider range of professionals working in the digital world
- You will be able to resolve urgent tech concerns and deliver projects with ease
Who Needs this Course
- IT leaders
- Support Staff IT practitioners
- Individuals who deal with digital and information systems functions
- Those who need a basic understanding of the ITIL framework and IT service management
- Those who want to understand how ITIL is useful to elevate the organization's performance
- IT professionals or others working within an organization
Skills & Competencies
Open better job opportunities
- Candidates who study this course are more likely to improve their career opportunities in IT Service Management and be hired in better jobs than non-certified IT specialists
- A wide scope on digital service management approaches is highly required for senior roles in companies
Investment in the future
- Candidates are fully equipped with practical and flexible agility and best practices that energize their organizations with new modern digital world technologies
Delivery Method
Self Study
- 30+ learning units covering over 16 PDU hrs
- 20+ micro-learning modules that include videos, audio, graphics, and gamification
- Pre-reading files
- 7 Untimed assessments including pre-tests
- Up to 100 practice questions with answers
- Exam simulator: one timed assessment replicating the actual exam
- Scenarios and case studies linking content to real-time cases
- Cheat Sheet, Glossary, and additional references.
Exam Details
Exam Prerequisites
- There are no requirements for this exam.
Exam Format
- Multiple choice examination questions
- 40 questions
- 26 marks required to pass (out of 40 available): 65%
- 60 minutes duration
- Closed book
Course Outline
- What is ITIL?
- Structure and Components of ITIL V4
- Service offering
- Service relationship management
- Service provision
- Service consumption
- Overview of four dimensions of service management
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- Overview of ITIL service value system
- ITIL Guiding Principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
- Service value chain activities
- Continual Improvement Model
- General Management Practices
- Service Management Practices
- Technical Management Practices
- What is ITIL?
- Structure and Components of ITIL V4
- Service offering
- Service relationship management
- Service provision
- Service consumption
- Overview of four dimensions of service management
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- Overview of ITIL service value system
- ITIL Guiding Principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
- Service value chain activities
- Continual Improvement Model
- General Management Practices
- Service Management Practices
- Technical Management Practices
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