ITIL® 4 Foundation

A first step in the IT industry is the ITIL 4 Foundation training course. As an entry-level certification, you will be introduced to the ITIL 4 framework. Hence, the Foundation level adapts both business and technology approaches. Accordingly, this course helps you provide a cost-effective IT strategy that is aligned with the business objectives of your company. You will also be updated on the latest techniques in the IT industry while keeping an eye on the end-to-end operating model for future technology.

Bakkah learning introduction

What to Expect From This Course

Who Needs this Course

Skills & Competencies

Delivery Method

Exam Details

What to Expect From This Course

What is ITIL?  

  • This course material introduces you to full definitions like ITIL®, which stands for Information Technology Infrastructure Library. It is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of the business.  
  • This training course is designed to provide you with the main concepts of IT and digital services to be your introductory step to ITIL certifications. This training course enables candidates to understand the ITIL framework and to what extent it is impactful on the service management of any organization.  

By the end of this course, you will obtain the following objectives 

Building core knowledge

  • You will gain the basic approaches including Agile, Lean, and DevOps   
  • You will nurture your knowledge of the ITIL 4 principles and the four dimensions of Service Management, among others.  

Improving your work performance

  • You will make a big contribution to IT services in your company 
  • It helps to connect and align different challenges that are relevant not only to ITSM professionals but also to a wider range of professionals working in the digital world 
  • You will be able to resolve urgent tech concerns and deliver projects with ease

Who Needs this Course

  • IT leaders  
  • Support Staff IT practitioners  
  • Individuals who deal with digital and information systems functions  
  • Those who need a basic understanding of the ITIL framework and IT service management 
  • Those who want to understand how ITIL is useful to elevate the organization's performance  
  • IT professionals or others working within an organization  

Skills & Competencies

 Open better job opportunities  

  • Candidates who study this course are more likely to improve their career opportunities in IT Service Management and be hired in better jobs than non-certified IT specialists  
  • A wide scope on digital service management approaches is highly required for senior roles in companies  

Investment in the future  

  • Candidates are fully equipped with practical and flexible agility and best practices that energize their organizations with new modern digital world technologies

Delivery Method

Self Study

  • 30+  learning units covering over 16 PDU hrs
  • 20+ micro-learning modules that include videos, audio, graphics, and gamification
  • Pre-reading files
  • 7 Untimed assessments including pre-tests
  • Up to 100 practice questions with answers
  • Exam simulator: one timed assessment replicating the actual exam
  • Scenarios and case studies linking content to real-time cases
  • Cheat Sheet, Glossary, and additional references.

Exam Details

Exam Prerequisites

  • There are no requirements for this exam.

Exam Format

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available): 65%
  • 60 minutes duration
  • Closed book
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Course Outline

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  • What is ITIL?
  • Structure and Components of ITIL V4​
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  • Service offering
  • Service relationship management
  • Service provision
  • Service consumption
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  • Overview of four dimensions of service management
  • Organizations and people
  • Information and technology 
  • Partners and suppliers 
  • Value streams and processes
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  • Overview of ITIL service value system
  • ITIL Guiding Principles​
  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate
  • Service value chain activities
  • Continual Improvement Model​
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  • General​ Management Practices
  • Service​ Management Practices
  • Technical​ Management Practices​

FAQs

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Self-paced allows you to take the course on your own schedule for a period of up to one year from the date of purchase. You will be provided with structured contact hours and instructor support, if needed.

 

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Yes. Our self-study programs are designed to include interactive training modules, chapter exercises, practice test, case studies and additional references such as glossary, recommended readings, and more in our LMS.

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You will receive an email notification with course access instructions.

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Our self-study courses are built on an intuitive platform that utilizes a menu function (Next and Back) functions to allow you to quickly navigate through the course. Courses consist of pre-course reading, training materials, Chapter exercises and additional reference materials. The courses conclude with a final examination.

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Yes. Each course includes downloadable reference materials such as, Glossary, Appendix, Case Study, recommended readings, etc.

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No. Self-study value lies at conveniently completing the course at your own pace. Meaning that, you can complete a course in one day or take up to one year to complete it. There is no limit as to how many times you can stop and start the course. In fact, you can utilize our user-friendly interface to quickly find the sections of the video you may want to review more than once.

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To receive credit for a self-paced course, you will need to complete the final examination achieving a score of 70% or higher within one year of purchase.

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You can access your certificate in the LMS under MY Certification section.

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You have access to the course up to one year at no extra cost. You can take the final exam as many times as necessary to successfully complete the course.

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 You can use the Send Message option in the LMS to send your queries.

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