Live Online Training Schedule

Course Details

The ITIL® 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

Course Objective

  • Builds your knowledge and skills
    ITIL® 4 is an entry-level certificate for the revolutionary ITIL® 4 framework. You will learn key concepts from Lean, Agile, DevOps, and why these are important to deliver business value in ITIL® 4. You will also learn about the guiding principles of ITIL® 4 and the four dimensions of Service Management, among others.
  • Improves your work performance
    By understanding the fundamentals of ITIL® 4, you can make a knowledgeable contribution to IT services in your company. ITIL® 4 helps to connect and align different challenges that are relevant not only to ITSM professionals, but also to a wider range of professionals working in the digital world. By providing specialist skills and expertise you need to resolve urgent tech concerns and deliver projects with ease, ITIL® opens doors and helps you take an empowering next step – no matter that stage your career is at.
  • Opens up opportunities
    The ITIL® 4 Foundation credential provides a holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services. It is the first step towards gaining holistic knowledge of IT Service Management, which is usually required for senior roles in companies. With the credential, you can improve your career prospects in IT Service Management.
  • An investment for the future
    ITIL® 4 supports the existing investment that people and organizations have made in ITIL®, as it is an expansion on the existing framework. That investment is protected because ITIL® 4 provides a practical and flexible transition that helps organizations adopt the new ways of working brought by the modern digital world.

Targeted Audience

  • Those who require a basic understanding of the ITIL® framework.
  • Those who want to understand how ITIL® can be used to enhance IT service management.
  • IT professionals or others working within an organization that has adopted ITIL®.
  • Anyone interesting in understanding IT service management.

Delivery Method

Online Training

  • 4 Days
  • Exam Simulation
  • Group Activity (Break-out Session) after each lesson
  • Practice Test
  • Access to additional References – Glossary/ Recommended Reading/ Syllabus
  • Material language will be in English

Exam & Certification


  • There are no requirements for this exam.

Exam Format

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available): 65%
  • 60 minutes duration
  • Closed book

Course Outline

  • What is ITIL?
  • Structure and Components of ITIL V4​

  • Service offering
  • Service relationship management
  • Service provision
  • Service consumption

  • Overview of four dimensions of service management
  • Organizations and people
  • Information and technology 
  • Partners and suppliers 
  • Value streams and processes

  • Overview of ITIL service value system
  • ITIL Guiding Principles​
  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate
  • Service value chain activities
  • Continual Improvement Model​

  • General​ Management Practices
  • Service​ Management Practices
  • Technical​ Management Practices​



There are no prerequisites to apply for this certificate.

Yes, it is accredited from PeopleCert on behalf of AXELOS.

3 days.

Once you’ve completed your payment, you will receive an access (username and password) to your E-Portal, which includes the material of this course.


Taking the training course will give you a tremendous insight into ITIL® 4 Foundation and will fully prepare you to pass the exam successfully. However, you may take it without the course.

Currently, the course and exam are only available in English. It will be made available in Arabic soon.


Self-study allows you to take the course on your own schedule for a period of up to one year from the date of purchase. You will be provided with structured contact hours and instructor support if needed.

Yes. Our self-study programs are designed to include interactive training modules, chapter exercises, practice test, case studies and additional references such as glossary, recommended readings, and more in our LMS.

You will receive an email notification with course access instructions.

Our self-study courses are built on an intuitive platform that utilizes a menu function (Next and Back) functions to allow you to quickly navigate through the course. Courses consist of pre-course reading, training materials, Chapter exercises and additional reference materials. The courses conclude with a final examination.

Yes. Each course includes downloadable reference materials such as, Glossary, Appendix, Case Study, recommended readings, etc.

No. Self-study value lies at conveniently completing the course at your own pace. Meaning that, you can complete a course in one day or take up to one year to complete it. There is no limit as to how many times you can stop and start the course. In fact, you can utilize our user-friendly interface to quickly find the sections of the video you may want to review more than once.

To receive credit for a self-study course, you will need to complete the final examination achieving a score of 70% or higher within one year of purchase.

You can access your certificate in the LMS under MY Certification section.

You have access to the course up to one year at no extra cost. You can take the final exam as many times as necessary to successfully complete the course.

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