ITIL® 4 Foundation - Certification Training Course
A first step in the IT industry is the ITIL 4 Foundation training course. As an entry-level certification, you will be introduced to the ITIL 4 framework. Hence, the Foundation level adapts both business and technology approaches. Accordingly, this course helps you provide a cost-effective IT strategy that is aligned with the business objectives of your company. You will also be updated on the latest techniques in the IT industry while keeping an eye on the end-to-end operating model for future technology.
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Who Needs this Course
Skills & Competencies
Exam Details
Course Outline
- What is ITIL?
- Structure and Components of ITIL V4
- Service offering
- Service relationship management
- Service provision
- Service consumption
- Overview of four dimensions of service management
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- Overview of ITIL service value system
- ITIL Guiding Principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
- Service value chain activities
- Continual Improvement Model
- General Management Practices
- Service Management Practices
- Technical Management Practices
Customer Testimonials
Osama Alhumaid
2022-07-19
Yara Aldakhil
2022-06-19
Sarah Almuqhim
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