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ITIL Specialist: Acquiring & Managing Cloud Services

The ITIL Specialist: Acquiring & Managing Cloud Services module is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions.

Live Online

Follow a certified trainer and a fixed training schedule while enjoying access to internationally approved content, tons of practice questions, and the opportunity to meet like-minded, passionate people.

Self Study

Learn at any time and place and enjoy a customized learning experience supported with videos and graphics, with a schedule aligned with your best time to study and revise.

21 Aug 2022

5 Days

20 Hours

Included

This course includes:

  • Interactive Training Method
  • 100+ Practice Questions
  • Certified Trainer
  • Convenient Delivery Option
  • 24/7 Learner Support
  • Content Designed by Industry Experts

Want a training for a group?

Book your group training and enjoy convenient delivery option.

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Live Online Schedule

What to Expect From This Course

Who Needs this Course

Delivery Method

Exam Details

What to Expect From This Course

This course helps you to:

  • Analyze available solutions and potential benefits using a vendor-neutral approach
  • Effectively Identify, select and deliver optimized cloud services
  • Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework.
  • Adopt a customer-focused end-to-end cloud procurement user journey.

Who Needs this Course

The ITIL Specialist: Acquiring & Managing Cloud Services module is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions.

Delivery Method

Online Training

  • Duration: 5 Days
  • Exam Simulation
  • Practice Test
  • Group Activity (Break-out Session) after each lesson
  • Access to additional References – Glossary/ Recommended Reading/ Syllabus
  • Material language will be in English

Exam Details

Exam Format

  • Objective testing
  • 40 questions, each worth 1 mark
  • 90 minutes
  • Closed book

 

 Certifications

There are two ways to gain your ITIL certification:

  1. Attend a training course with an accredited training organization, which will include the exam as part of the course
  2. Self-study using the core manual, then book an exam directly with peoplecert.

Course Outline

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  • The Origins of Cloud
  • Types of Cloud Solution
  • Deciding to User Cloud Services
  • Governance of Cloud Services
  • The Cloud Customer Journey
  • The Value Co-creation Map for Cloud
  • Cloud Adoption and Utilization Scenarios
  • The Cloud Customer Journey 
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  • Understanding the Cloud’s Role in Strategy
  • Cloud Strategic Positioning
  • Explore: Can the Organization Benefit  From Cloud?
  • Cloud Strategic Positioning
  • Understanding the Cloud’s Role in Strategy
  • Value: Outcomes, Costs, and Risks
  • Risks
  • Understanding the Cloud’s Role in Strategy
  • Formulating the Initial Cloud Strategy
  • Understanding the Cloud’s Role in Strategy
  • The Differences Between Cloud Services and In-house solutions
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  • Understanding the CSP Landscape
  • Defining Requirements for Cloud Services
  • Typical Requirements
  • Conducting a Cloud Readiness Assessment
  • Steps in Conducting a Cloud Readiness Assessment
  • Conducting a Cloud Readiness Assessment
  • Engaging with Cloud Service Providers
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  • Overview
  • Request for Proposal
  • Determining the Return on Investment of  the Proposed Cloud Services
  • The Return on Investment Process
  • Defining and Communicating a Business  Case for Cloud Services
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  • Agree Step
  • Agree: Negotiating & Planning
  • Cloud Service Agreements
  • Agree: Negotiating & Planning
  • Shared Responsibility Model 
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  • Overview
  • Planning for Onboarding
  • Migrating to Cloud as a Part of an Onboarding Initiative
  • Security and Compliance Considerations
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  • Overview
  • Operating Model Alignment
  • The Value Co-creation Map for Cloud
  • Applying the Value Co-creation Map
  • Value Co-creation Drivers in Practice
  • Managing the Optimization of Cloud Service Consumption
  • Managing Cloud Service Quality
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  • Realize: Measuring & Improving
  • VUCA and the Value Co-creation Map
  • VUCA and the Five Drivers of Value Co-creation
  • Continual Improvement and the Value  Co-creation Map for Cloud

FAQs

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There are no formal pre-requisites for studying Acquiring & Managing Cloud Services.

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Yes, it is accredited from PeopleCert on behalf of Axelos.

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No

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Both

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No, but you have the option to add exam voucher to your registration.

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60 minutes

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For information regarding the availability of an ITIL examination in a particular language, please contact a training provider or PeopleCert.

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Exam results will be announced within 2 business days after the candidate’s answers are officially submitted to us by the exam supervisor. In case you have received an email from PeopleCert informing you that there are pending actions from your side, please make sure that you complete the actions for the exam results to be issued.

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You will need to get 23 questions correct (65%) to pass the exam.

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  • Yes, you can retake it. PeopleCert offers the Take2exam re-sit service at an affordable price
  • You can purchase it along with the exam.
  • If you succeeded, TAKE2 fees is nonrefundable.
  • If you failed, you could take another chance using TAKE2
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Rescheduling an online exam up to 48 hours before its start time is free. For more details about exam scheduling and rescheduling, please review PeopleCert's FAQs.

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Yes, you can get your hard copy Certificate. You need to order your hard copies through the PeopleCert Account with standard or courier delivery.

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The dispatch and delivery times are below:

  • Standard Delivery (dispatched within 3-5 business days)
    • 4-6 weeks - Europe
    • 6-8 weeks - Rest of the world (exc. Europe)
  • Courier Delivery (dispatched within 1-2 business days)
    • Delivered in up to 5 business days
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You need to be an My AXELOS subscriber to apply for a digital badge for PRINCE2 certification.

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Bakkah has an array of certified practitioners with several years in teaching.

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English

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English

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Online classes are delivered using our Learning Management System (LMS). We provide access to pre-course reading, pre-post assessment, chapter exercises, practice test, case studies and to additional references Glossary/Recommended Reading in our LMS.

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Yes, there are group activities after each lesson where you can interact with other online students.

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