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ITIL® Specialist: Acquiring & Managing Cloud Services Course

The ITIL® Specialist: Acquiring & Managing Cloud Services module is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions.

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    Why Bakkah?

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    What is the Goal of this ITIL AMCS (Acquiring & Managing Cloud Services) Course?

    This course helps you to:

    • Analyze available solutions and potential benefits using a vendor-neutral approach
    • Effectively Identify, select and deliver optimized cloud services
    • Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework.
    • Adopt a customer-focused end-to-end cloud procurement user journey.

    Who needs this ITIL course?

    The ITIL Specialist: Acquiring & Managing Cloud Services module is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions.

    Online Training Acquiring & Managing Cloud Services Course

    • Duration: 5 Days
    • Exam Simulation
    • Practice Test
    • Group Activity (Break-out Session) after each lesson
    • Access to additional References – Glossary/ Recommended Reading/ Syllabus
    • Material language will be in English

    Exam Format of ITIL Specialist: Acquiring & Managing Cloud Services:

    • Objective testing
    • 40 questions, each worth 1 mark
    • 90 minutes
    • Closed book

     

     Certifications

    There are two ways to gain your ITIL certification:

    1. Attend a training course with an accredited training organization, which will include the exam as part of the course
    2. Self-study using the core manual, then book an exam directly with Peoplecert.

    Course Inclusions

    Realize: Measuring & Improving
    • Realize: Measuring & Improving
    • VUCA and the Value Co-creation Map
    • VUCA and the Five Drivers of Value Co-creation
    • Continual Improvement and the Value  Co-creation Map for Cloud
    Co-Create : Enable Value
    • Overview
    • Operating Model Alignment
    • The Value Co-creation Map for Cloud
    • Applying the Value Co-creation Map
    • Value Co-creation Drivers in Practice
    • Managing the Optimization of Cloud Service Consumption
    • Managing Cloud Service Quality
    Agree: Negotiating & Planning
    • Agree Step
    • Agree: Negotiating & Planning
    • Cloud Service Agreements
    • Agree: Negotiating & Planning
    • Shared Responsibility Model 
    Engage: Meeting a Cloud Service Provider
    • Understanding the CSP Landscape
    • Defining Requirements for Cloud Services
    • Typical Requirements
    • Conducting a Cloud Readiness Assessment
    • Steps in Conducting a Cloud Readiness Assessment
    • Conducting a Cloud Readiness Assessment
    • Engaging with Cloud Service Providers
    Offer: Selecting the Right Services and Service Provider
    • Overview
    • Request for Proposal
    • Determining the Return on Investment of  the Proposed Cloud Services
    • The Return on Investment Process
    • Defining and Communicating a Business  Case for Cloud Services
    Onboard & Offboard: Moving to the Cloud
    • Overview
    • Planning for Onboarding
    • Migrating to Cloud as a Part of an Onboarding Initiative
    • Security and Compliance Considerations
    Explore: Can the Organization Benefit From Cloud?
    • Understanding the Cloud’s Role in Strategy
    • Cloud Strategic Positioning
    • Explore: Can the Organization Benefit  From Cloud?
    • Cloud Strategic Positioning
    • Understanding the Cloud’s Role in Strategy
    • Value: Outcomes, Costs, and Risks
    • Risks
    • Understanding the Cloud’s Role in Strategy
    • Formulating the Initial Cloud Strategy
    • Understanding the Cloud’s Role in Strategy
    • The Differences Between Cloud Services and In-house solutions
    Introduction
    • The Origins of Cloud
    • Types of Cloud Solution
    • Deciding to User Cloud Services
    • Governance of Cloud Services
    • The Cloud Customer Journey
    • The Value Co-creation Map for Cloud
    • Cloud Adoption and Utilization Scenarios
    • The Cloud Customer Journey 
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    FAQs

    Generally Yes. But you always get confirmation of the session's date one week before the selected date, and based on that, communication is established with the registered participants.

    There are no formal pre-requisites for studying Acquiring & Managing Cloud Services.

    Yes, it is accredited from PeopleCert on behalf of Axelos.

    No

    Both

    No, but you have the option to add exam voucher to your registration.

    60 minutes

    For information regarding the availability of an ITIL examination in a particular language, please contact a training provider or PeopleCert.

    Exam results will be announced within 2 business days after the candidate’s answers are officially submitted to us by the exam supervisor. In case you have received an email from PeopleCert informing you that there are pending actions from your side, please make sure that you complete the actions for the exam results to be issued.

    You will need to get 23 questions correct (65%) to pass the exam.

    • Yes, you can retake it. PeopleCert offers the Take2exam re-sit service at an affordable price
    • You can purchase it along with the exam.
    • If you succeeded, TAKE2 fees is nonrefundable.
    • If you failed, you could take another chance using TAKE2

    Rescheduling an online exam up to 48 hours before its start time is free. For more details about exam scheduling and rescheduling, please review PeopleCert's FAQs.

    Yes, you can get your hard copy Certificate. You need to order your hard copies through the PeopleCert Account with standard or courier delivery.

    The dispatch and delivery times are below:

    • Standard Delivery (dispatched within 3-5 business days)
      • 4-6 weeks - Europe
      • 6-8 weeks - Rest of the world (exc. Europe)
    • Courier Delivery (dispatched within 1-2 business days)
      • Delivered in up to 5 business days

    You need to be an My AXELOS subscriber to apply for a digital badge for PRINCE2 certification.

    Bakkah has an array of certified practitioners with several years in teaching.

    English

    English

    Online classes are delivered using our Learning Management System (LMS). We provide access to pre-course reading, pre-post assessment, chapter exercises, practice test, case studies and to additional references Glossary/Recommended Reading in our LMS.

    Yes, there are group activities after each lesson where you can interact with other online students.

    Yes. All candidates who acquired PeopleCert’s certifications will need to renew them within three years of their original certificate dates.  

    Please check the examples listed below: 

    • If certified before 30 June 2020: your certification will be valid until 1 July 2023 to renew your certificate, regardless of the original acquired date. 
    • If certified after June 2020: your certification(s) shall be renewed within 3 years of the original acquired date. 

    From 15 January 2023, you have renewal paths available as listed below: 

    • Retake the same exam: you can renew your certification by re-taking your original exam before the renewal date. 
    • Take further courses and certifications: you can renew your certification by attending another course and taking an exam within the same product package before the renewal date. 

    Please note that candidates who do not renew their certifications will still be included on the Successful Candidates Register (SCR) and the Candidate Verification Service (CVS). 

    However, a note will be added to their record to indicate that their certification needs to be renewed to align with current certification requirements. 

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