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ITIL® 4 Foundation - Certification Training Course

A first step in the IT industry is the ITIL 4 Foundation training course. As an entry-level certification, you will be introduced to the ITIL 4 framework. Hence, the Foundation level adapts both business and technology approaches. Accordingly, this course helps you provide a cost-effective IT strategy that is aligned with the business objectives of your company. You will also be updated on the latest techniques in the IT industry while keeping an eye on the end-to-end operating model for future technology.

Bakkah learning introduction

4 Days


16 Hours

Nearest Session

5 Aug 2024



This course includes:

  • Interactive Training Method
  • 100+ Practice Questions
  • Certified Trainer
  • Convenient Delivery Option
  • 24/7 Learner Support
  • Content Designed by Industry Experts
  • One Year Subscription

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Live Online Schedule

What to Expect From This Course

Who Needs this Course

Skills & Competencies

Exam Details

What is ITIL?  

  • This course material introduces you to full definitions like ITIL®, which stands for Information Technology Infrastructure Library. It is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of the business.  
  • This training course is designed to provide you with the main concepts of IT and digital services to be your introductory step to ITIL certifications. This training course enables candidates to understand the ITIL framework and to what extent it is impactful on the service management of any organization.  

By the end of this course, you will obtain the following objectives 

Building core knowledge

  • You will gain the basic approaches including Agile, Lean, and DevOps   
  • You will nurture your knowledge of the ITIL 4 principles and the four dimensions of Service Management, among others.  

Improving your work performance

  • You will make a big contribution to IT services in your company 
  • It helps to connect and align different challenges that are relevant not only to ITSM professionals but also to a wider range of professionals working in the digital world 
  • You will be able to resolve urgent tech concerns and deliver projects with ease

Who Needs This ITIL® 4 Foundation Training Course?

  • IT leaders  
  • Support Staff IT practitioners  
  • Individuals who deal with digital and information systems functions  
  • Those who need a basic understanding of the ITIL framework and IT service management 
  • Those who want to understand how ITIL is useful to elevate the organization's performance  
  • IT professionals or others working within an organization  

Skills Acquired from This ITIL® 4 Foundation - Certification:

 Open better job opportunities  

  • Candidates who study this course are more likely to improve their career opportunities in IT Service Management and be hired in better jobs than non-certified IT specialists  
  • A wide scope on digital service management approaches is highly required for senior roles in companies  

Investment in the future  

  • Candidates are fully equipped with practical and flexible agility and best practices that energize their organizations with new modern digital world technologies

ITIL® 4 Foundation Online Training

  • 4 Days
  • Exam Simulation
  • Group Activity (Break-out Session) after each lesson
  • Practice Test
  • Access to additional References – Glossary/ Recommended Reading/ Syllabus
  • Material language will be in English

ITIL® 4 Foundation Exam Prerequisites

  • There are no requirements for this exam.

Exam Format

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available): 65%
  • 60 minutes duration
  • Closed book

Course Outline

  • What is ITIL?
  • Structure and Components of ITIL V4​
  • Service offering
  • Service relationship management
  • Service provision
  • Service consumption
  • Overview of four dimensions of service management
  • Organizations and people
  • Information and technology 
  • Partners and suppliers 
  • Value streams and processes
  • Overview of ITIL service value system
  • ITIL Guiding Principles​
  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate
  • Service value chain activities
  • Continual Improvement Model​
  • General​ Management Practices
  • Service​ Management Practices
  • Technical​ Management Practices​


Generally Yes. But you always get confirmation of the session's date one week before the selected date, and based on that, communication is established with the registered participants.

Yes. All candidates who acquired PeopleCert’s certifications will need to renew them within three years of their original certificate dates.  

Please check the examples listed below: 

  • If certified before 30 June 2020: your certification will be valid until 1 July 2023 to renew your certificate, regardless of the original acquired date. 
  • If certified after June 2020: your certification(s) shall be renewed within 3 years of the original acquired date. 

From 15 January 2023, you have renewal paths available as listed below: 

  • Retake the same exam: you can renew your certification by re-taking your original exam before the renewal date. 
  • Take further courses and certifications: you can renew your certification by attending another course and taking an exam within the same product package before the renewal date. 

Please note that candidates who do not renew their certifications will still be included on the Successful Candidates Register (SCR) and the Candidate Verification Service (CVS). 

However, a note will be added to their record to indicate that their certification needs to be renewed to align with current certification requirements. 




There are no prerequisites to apply for this certificate.


Yes, it is accredited from PeopleCert on behalf of AXELOS.


4 days.


Once you’ve completed your payment, you will receive an access (username and password) to your E-Portal, which includes the material of this course.




Taking the training course will give you a tremendous insight into ITIL® 4 Foundation and will fully prepare you to pass the exam successfully. However, you may take it without the course.


Currently, the course and exam are only available in English. It will be made available in Arabic soon.


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