Purpose

Bakkah is committed to protecting your privacy and providing you with a positive experience on our website and through our services (collectively, the "Services") while ensuring a positive and secure experience.

This Privacy Policy explains how Bakkah collects and uses your information when you use our Services or interact with us in other ways. This Privacy Policy applies to the information we collect about users of our Services. We may change this Privacy Policy from time to time, and if we make changes, we will provide the new changes on our website through our Privacy Policy page. If you do not wish to disclose your information, please do not use our Services or provide us with your personal information in any other way. We encourage you to review the Privacy Policy each time you access the Services to stay informed about our information practices and ways you can help protect your privacy.

Scope

Bakkah's Privacy Policy equally applies to all individuals who visit the website www.bakkah.com and use the services provided by Bakkah for Education and its affiliates and subsidiaries.

 

Privacy Policy

Information Collection

Our Services require you to share with us personal identification information, which includes information such as your name, position, educational background, job title, years of experience, employer's name, work address, work phone number, work fax number, business email address, home address, home phone number, and social media accounts like LinkedIn, and cookies used in accordance with our cookie policy (collectively, the "Information") when you use our Services.

Information You Provide to Us

We collect the information you provide directly to us. For example, we collect information when you interact with our call center and team. Types of information we may collect include, but are not limited to:

Data provided through filling out forms on the website. This includes data provided in registration sections only on the website (such as jobs). We may also request personal data from you (such as when you report a problem with the website). If you communicate with us in writing via email or by any other electronic means, we may retain a record of that correspondence; and details of your visits to the website including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access in accordance with our cookie policy.

Information We Collect Automatically When You Use Our Services

When you access or use our Services, we collect information about you, including usage information and information collected through cookies and other tracking technologies. For more information, please read our cookie policy.

Use and Sharing of Information You Provide

Bakkah does not share data collected with third parties except as outlined below or in this Privacy Policy. Bakkah may use the information collected from you on its website or through your interaction with us via a phone call or email in the following ways:

To perform the services entrusted to Bakkah by you or your employer. To respond to your inquiries, comments, questions, or requests. To monitor and analyze the usage of our services statistically and improve the services provided. Sharing with Bakkah partners and its subsidiaries information related to the natural application for the requested services. To communicate with you regarding our services if you agree to them. To verify and monitor compliance with our Privacy Policy. Bakkah may disclose your information in good faith if required by law enforcement authorities entitled to request such information.

International Information Transfer

Generally, the information we collect from you is transferred and stored in databases controlled by Bakkah in Saudi Arabia. Please note that we may transfer your information to locations outside your country that may not provide the same level of data protection as provided by your country's laws. However, the collection, storage, and use of information will remain subject to this Privacy Policy, and wherever we disclose your information to third parties abroad, we take reasonable steps in these circumstances to ensure its use in accordance with this Privacy Policy. By providing us with your information, you agree to this disclosure to third parties abroad. By consenting to this information disclosure, you acknowledge that to the extent permitted by law, Bakkah will not be responsible and will not be able to claim compensation against Bakkah for any violation of your privacy by the external recipient of your data.

Third-Party Sites

Bakkah's website contains links to other websites operated by third parties and partners. Please note that this Privacy Policy applies only to information collected through our website, and we cannot be responsible for the information that third parties may collect, store, and use through their website. You should always carefully read the privacy policy for each site you visit.

Our Commitment to Your Security

Bakkah considers the security of your information to be of utmost importance. Bakkah uses reasonable efforts and measures to protect your information on its website from unauthorized access, use, modification, or disclosure. All information you submit to us is collected, stored, and processed within databases controlled by Bakkah in Saudi Arabia. However, despite our effective security measures, there is no system that is impervious to penetration. Therefore, we cannot guarantee that the information you provide

 will not be intercepted as it is transmitted to us over the internet.

Information Owner Rights

Right of Access: An individual has the right to ask whether we process information related to him and the right to access this information. Right to be Forgotten: An individual has the right to ask Bakkah to erase his information without any undue delay. Right to Rectification: An individual has the right to request the correction of information if it is incomplete or inaccurate. Right to Restrict Processing: An individual has the right to restrict the processing of his personal information in certain circumstances. Right to Data Portability: An individual has the right to request the transfer of his personal information to him or to any other party of his choice. Right to Object: An individual has the right to object to the processing of his information under certain circumstances. Automated Decision Rights: An individual has the right not to be subject to decisions made automatically if such decisions are likely to affect him.

Privacy Policy for Minors

Bakkah for Education does not collect information about individuals who are under the age of 18 without proper consent from the legal guardian/parent/guardian.

 

Academic Integrity Policy

In line with maintaining ethical, scientific, and professional values, Bakkah Training Center consistently strives to promote these values within its training environment. It places strong emphasis on adhering to the highest standards of academic integrity for both trainers, staff, and trainees. The center takes responsibility for fostering an environment that upholds high levels of academic integrity through the establishment of standards and guidelines that ensure integrity throughout the training process. This begins with the registration of trainees in training programs, continues during the training, and extends to the testing and results stages. The center believes that promoting academic integrity is a key part of the personal and intellectual growth of trainees. Increasing the awareness of trainees, trainers, and staff about issues related to academic integrity, through fostering an atmosphere of trust, honesty, and high ethical standards, plays a vital role in the advancement and prosperity of society by graduating individuals capable of taking responsibility for the progress and elevation of the nation, due to their strong ethical values.

Forms of Violating Academic Integrity:

  1. Cheating: Copying others' work or unauthorized use of any information or training materials during academic exams or other assigned tasks.

  2. Plagiarism and Intellectual Theft: Using others' work as if it were one’s own without giving credit to the original author.

  3. Exploitation of Collaboration: Relying on another trainee within the group to complete a shared task, or exploiting another trainee to complete individual assignments.

  4. Fabrication and Forgery: Altering or fabricating information in an exam or academic assignment, or submitting a forged medical certificate to excuse absences.

  5. External Assistance: Receiving any assistance during exams, providing information to another trainee, bringing external materials into the exam, or obtaining information not provided by the exam preparers.

  6. Receiving Unauthorized Assistance in Exams: Accepting or providing help during exams, or bringing in unauthorized external materials to gain information not provided by the exam's preparers.

  7. Impersonation: A trainee pretending to be someone else in a class, exam, or any academic task. Both the impersonator and the person who facilitated the impersonation will face consequences.

  8. Other Forms of Impersonation: Trainees selling lectures, notes, papers, or research work during their enrollment in the center or accepting compensation for work done for others without prior written approval from the center's management will face disciplinary actions. Trainees submitting fake documents, petitions, or signatures will also face disciplinary measures, and may be required to withdraw from the program without compensation or credit.

  9. Violation: When principles of integrity are violated in an e-learning environment, the relevant authorities implement a range of measures and penalties to ensure justice and uphold the integrity of the educational process.

Cheating and Impersonation Prevention Measures 

Cheating Prevention Measures:

Bakkah Training Center adopts a distinctive model for monitoring student performance and activities through electronic systems using specialized global platforms and custom-developed systems. These systems work together to generate reports that monitor trainees’ compliance with academic standards.

  • Monitoring Compliance: The administration logs all internet data used by trainees to access electronic systems. It verifies logins from different locations to detect when trainees attempt to outsource tasks.

  • Disabling Copy-Paste: The copy-paste function is disabled on the assignment portals, and repeated, non-personalized work is flagged for review.

  • Tracking Platform Access: Trainees' platform logins and the full duration of their lecture attendance are monitored and recorded.

  • Exam Access: Trainees are admitted to electronic exams when the exam window opens. No entry is allowed after 30 minutes of the start, and no trainee can leave the exam within the first 30 minutes.

Impersonation Prevention Measures:

Impersonation Prevention Procedures at Bakkah Training Center:

  • Accurate Registration and Identity Verification:
    Trainee registration requires entering personal details, such as a national ID or residence permit, which are verified through the center’s electronic systems to ensure accuracy and authenticity of the registered individual.

  • Enabling Two-Factor Authentication (2FA):
    The center applies two-factor authentication to secure access to electronic systems. A verification code is sent to the registered mobile number or email, which the trainee must enter upon login.

  • Using Facial Recognition or Voiceprint Technology:
    Facial recognition or voiceprint technology is activated when the trainee accesses electronic systems or takes exams, ensuring that the trainee's identity matches the registered data.

  • Device Monitoring and Registration:
    The electronic systems record the devices used by the trainee (such as IP addresses and device identifiers). The administration is alerted if the trainee attempts to log in from an unregistered device, helping detect any impersonation attempts.

  • Continuous Monitoring During Remote Exams via Cameras:
    For remote exams, webcams are used to monitor trainees during the test, ensuring they are not replaced by another individual.

  • Periodic Auditing of Usage Patterns:
    The center analyzes trainees' login patterns and system usage, such as frequent logins from different geographic locations or unusual times, to identify any suspicious activity indicative of potential impersonation.

  • Strict Disciplinary Actions for Detected Impersonation Cases:
    The center enforces a strict policy against impersonation, which includes canceling the trainee’s registration and notifying relevant authorities if necessary.

Review Mechanism for Trainee Activities:

Bakkah Training Center uses a specialized global system to monitor trainee performance and detect violations of academic rules as follows:

  • Tracking Attendance: The system logs full lecture attendance times.

  • Platform Access Permissions: Access details are logged for future reference if necessary.

Exam Procedures:

  • Before the Exam: Trainees are allowed to enter the exam venue 30 minutes before the start. Exiting is not permitted until half the allotted time has passed.

  • During the Exam: All trainees must place their bags, phones, and any electronic devices at the front of the exam room. If a trainee is found with a phone, it will be considered an attempt to cheat, even if the phone was not used. If the phone is used, it is classified as cheating.

Cheating Detection and Investigation Procedures:

  • The invigilator asks the trainee to submit the electronic exam and close their device.
  • If the trainee refuses, the supervisor is contacted.
  • A cheating incident report is completed, answering all questions and submitted with the attendance records to initiate disciplinary actions, including disqualifying the trainee from the subject.

Failure Due to Absence:

  • The system monitors and logs trainees’ platform access, and full attendance is required for live lectures.
  • Daily attendance and engagement in content, assignments, exercises, and discussions are recorded on the platform.
  • The system provides a service for trainees to inquire about attendance and absences.
  • Exceeding the allowed absence limit (25% of the total course hours) will result in disqualification from the final exam.
  • If a trainee is absent from the final exam without an official, acceptable excuse, they will be notified of their failure in the subject.

 

Electronic Attendance Policy

Electronic attendance is considered one of the keys to the success of learners in e-learning and distance education. In this regard, electronic attendance refers to the virtual presence of the learner connected to the internet on the e-learning portal or virtual classroom through a computer or mobile device, and acknowledging whether the learner is present in real-time.

Key Policies of Electronic Attendance:

Virtual attendance is considered equivalent to traditional attendance in terms of calculating hours and the minimum number of hours required to be present, with this ratio not less than 25% of the total contact hours for the course. The e-Learning and Simulation Unit is responsible for monitoring, supervising, and tracking student access to e-learning systems and virtual classrooms. Automatic monitoring and recording of electronic attendance and absence for trainees in training courses through virtual classroom systems. Automatic monitoring and recording of electronic attendance and absence for trainees in the LMS educational platform. At the end of the course, the electronic attendance report is sent to the management of Bakkah Training Center, where the trainee must attend at least (75%) of the training hours allocated for the registered course. When a trainee is absent from attending the course, they forfeit their right to receive the certificate or claim a refund of the fees unless they provide an official excuse, and Bakkah Training Center reserves the right to accept or reject the excuse.

 

Your Choices

Promotional Communications

Only with your prior consent, we may send you promotional messages. You can unsubscribe from receiving them at any time by following the instructions accompanying the promotional messages. We may continue to send transactional or service messages to you regarding existing business relationships with no promotional content.

Cookies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookie files. If you would like more information from an independent source about a range of cookie-related issues, including how to change browser settings, please visit www.allaboutcookies.org. Please also take a look at our cookie policy page.

Withdrawal

If you wish to unsubscribe from email and phone communications, please feel free to inform us directly by contacting us at contactus@bakkah.com. Please allow a period of 7 business days for Bakkah to process your request.

Questions and Concerns

If you have any questions or concerns, please contact us via email at contactus@bakkah.com. We will take care to respond to your inquiries and address your concerns within a reasonable timeframe upon receipt.

General Policies Amendment

Please review this page regularly to stay informed of any changes to the general policies. We reserve the right to modify these policies as needed. If we decide to make significant changes to our general policies, we will notify you in advance and, if necessary, seek your consent.

 

Intellectual Property Policy

All content on the website is protected by intellectual property rights owned by Bakkah Training Center. Anyone who uses the training programs or their components, or engages in reproduction, quotation, copying, display, or publication in any manner is subject to legal accountability. For full details, please visit the Terms and Conditions page.

 

Technical Support Policy

 

  • How We Handle Complaints and Suggestions:

    • Record the complaint or suggestion.
    • Assess the issue.
    • Respond to the user within the specified timeframe.

  • Technical Support Team Working Hours:

    • The technical support team operates from Sunday to Thursday, 8:00 AM to 5:00 PM.

  • Expected Response Time for Technical Support Requests:

    • Most technical support requests are answered within 24-48 business hours.

  • Escalation Procedures in Case of No Response:

    • If you do not receive a response within the specified timeframe, you may follow these steps:
    • Send a reminder via email.

Beneficiaries of Technical Support Services:
All trainees and participants enrolled in training courses on the Bakkah Training Center platform.

Channels for Technical Support:

Via WhatsApp at +966112887900

Via email at contactus@bakkah.com

Services Covered by Technical Support:

All services provided by Bakkah Training Center.

Working Hours:

From 9:00 AM to 5:00 PM

Beneficiary Satisfaction:

The level of service quality provided and the satisfaction level of the beneficiary are measured after completing the training program through an evaluation sent via email.

 

Supervisory Staff Guide on Training Environment, Roles, and Responsibilities for Team Management

1. Learning System and Student Services Management:

Abdulhamid Dhayab operations@bakkah.com 

Responsibilities:

  • Supervising the workflow in the e-learning department (electronic platform - supervisors - trainers - trainees)
  • Preparing the workflow plan at the beginning of each course

 

2. Development and Applications Management:

Abdulrahman Alothman product@bakkah.com

Responsibilities:

  • Preparing the workflow plan at the beginning of each course.
  • Supervising operational and developmental projects in the department.

 

3. Customer Support Management:

Nouf Alqahtani customerservice@bakkah.com 

Responsibilities:

  • Providing technical support for the academic environment.
  • Monitoring the workflow of the electronic platform on a daily basis.

Bakkah Learning
P.O. Box 13327, Riyadh, Kingdom of Saudi Arabia

Email: contactus@bakkah.com