ITIL® 4 Strategic Leader: Digital and IT Strategy - Certification Training Course

The ITIL 4 Leader - Digital and IT Strategy course aims at maintaining high performance and achieving your digitized vision. It guides you through setting customized digital strategies to face any prevailing challenges.

In this training course, you’ll learn ITIL guiding principles in digital and IT strategic decisions and activities. Thus, ITIL 4 Leader - Digital and IT Strategy online training is the perfect choice for executives and c-suite leaders who seek flexible online materials.

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What to Expect From This Course

Who Needs this Course

Skills & Competencies

Delivery Method

Exam Details

What to Expect from this ITIL® 4 Strategic Leader Course?

Get a full understanding of essential principles and concepts through this study guide. You’ll be able to set aligned IT strategies with your organization’s business goals as well as its digital strategy.

By the end of the ITIL 4 Leader by Axelos you will be empowered by:   

   

  • Crafting a digitized vision of your organization and setting a digital transformation strategy accordingly    
  • Understanding business principles and how organizations use digital and IT strategy to remain possible to apply in environments with digital technology     
  • Implementing and utilizing flexible approaches that address the service value system, the service value chain 
  • Disputing handy tactics that align with the business strategy while applying digital technology     
  • Managing technical debt while operating and understanding the technology as well as committing to the expense of making it manageable and secure.    
  • Getting to know the terms and principles of IoT or internet of things and OT Operational technology    
  • Maintaining sustainability and managing risks at the business strategically  

   Who Needs the ITIL® 4 Strategic Leader: Digital and IT Strategy Certification?

  • Digital and IT Strategy Leaders   
  • Project Managers   
  • Department Heads   
  • C-suite Professionals   

What are the skills acquired from this ITIL® 4 Strategic Leader Course?

By the end of this course, you will gain the following skills:

  • Having a birds-eye view of the IT strategy    
  • Implementing a digital transformation plan aligned with business objectives   
  • Utilizing technology and understanding its limits    
  • Learning the best-practice framework of technology and digital transformation   
  • Setting an effective continual innovation cycle    
  • Realizing all details of key indicators of measuring services offered in the customer journey   
  • Analyzing data with accuracy and automation    
  • Setting maturity assessments   
  • Monitoring plans and possible risks   

  

ITIL® 4 Strategic Leader Online Training

  • Duration: 5 Days  
  • Exam Simulation  
  • Practice Test  
  • Group Activity (Break-out Session) after each lesson  
  • Access to additional References – Glossary/ Recommended Reading/ Syllabus  
  • The material language will be English  

ITIL® 4 Strategic Leader Exam Prerequisite 

An ITIL 4 Foundation certification is a pre-requisite for studying Digital and IT Strategy. 

Exam Format 

  • 30 questions on ITIL 4 Leader  
  • Multiple choice   
  • 21 out of 30 marks are are required to pass (70%)   
  • 60 minutes   
  • Closed book

Course Outline

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  • Digital and Information Technology has Changed the World
  • The Role of Technology Leader
  •  Accelerated Innovation 
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  • Digital, Information, Operational & Communication Technology
  • Digital Organization & Digital Business
  • Digital Transformation
  • Tiers of Strategy
  • Business Models
  • Operating Models
  • Continual Improvement 
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  • Digital Disruption
  • Organizational Disruption
  • Maturity Models
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  • Environmental Analysis
  • Opportunity Analysis 
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  •  Strategy Cycles & Horizon Planning
  •  Financial Aspects of IT & Digital Strategy  
  •  Business Models & Innovation
  •  Customer/Market Relevance Approaches
  •  Operational Excellence Strategic Approaches
  •  Business Cases for Strategy
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  •  How Strategies are Implemented 
  •  Coordinating strategy and strategic initiatives
  •  Leading Digital Transformation
  •  Typical Activities of a Digital Transformation Programme
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  • Key Facts About Measurement
  • Types of Metrics
  • Measuring the Relevance
  • Operational vs Analytical Reports
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  •  VUCA
  •  Strategic Approaches to Address VUCA
  •  Parallel Operating Models
  •  Ineffective Operating Models
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  • Digital Mindset
  • Communication
  • Relationship Management
  • Education & learning
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  • Innovation or Adoption
  • Activities in Managing Innovation
  • Characteristics of Organizations with an Innovative Culture
  • Building a Culture that Supports Innovation
  • Approaches to Innovation
  • Crowdsourced Learning
  • Continual Learning
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  • Risk Management in Digital Organizations
  • Risk Identification
  • Disruption Risks
  • Innovation & Cybersecurity Risks
  • Engagement Risks
  • Quantitative Risk Analysis
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  • Governance
  • Linking Strategies and Enabling Digital Co-evolution
  • Compliance
  • The Role of the Service Management Office
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