ITIL® 4 Strategic Leader: Digital and IT Strategy - Certification Training Course
The ITIL 4 Leader - Digital and IT Strategy course aims at maintaining high performance and achieving your digitized vision. It guides you through setting customized digital strategies to face any prevailing challenges.
In this training course, you’ll learn ITIL guiding principles in digital and IT strategic decisions and activities. Thus, ITIL 4 Leader - Digital and IT Strategy online training is the perfect choice for executives and c-suite leaders who seek flexible online materials.
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Course Outline
- Digital and Information Technology has Changed the World
- The Role of Technology Leader
- Accelerated Innovation
- Digital, Information, Operational & Communication Technology
- Digital Organization & Digital Business
- Digital Transformation
- Tiers of Strategy
- Business Models
- Operating Models
- Continual Improvement
- Digital Disruption
- Organizational Disruption
- Maturity Models
- Environmental Analysis
- Opportunity Analysis
- Strategy Cycles & Horizon Planning
- Financial Aspects of IT & Digital Strategy
- Business Models & Innovation
- Customer/Market Relevance Approaches
- Operational Excellence Strategic Approaches
- Business Cases for Strategy
- How Strategies are Implemented
- Coordinating strategy and strategic initiatives
- Leading Digital Transformation
- Typical Activities of a Digital Transformation Programme
- Key Facts About Measurement
- Types of Metrics
- Measuring the Relevance
- Operational vs Analytical Reports
- VUCA
- Strategic Approaches to Address VUCA
- Parallel Operating Models
- Ineffective Operating Models
- Digital Mindset
- Communication
- Relationship Management
- Education & learning
- Innovation or Adoption
- Activities in Managing Innovation
- Characteristics of Organizations with an Innovative Culture
- Building a Culture that Supports Innovation
- Approaches to Innovation
- Crowdsourced Learning
- Continual Learning
- Risk Management in Digital Organizations
- Risk Identification
- Disruption Risks
- Innovation & Cybersecurity Risks
- Engagement Risks
- Quantitative Risk Analysis
- Governance
- Linking Strategies and Enabling Digital Co-evolution
- Compliance
- The Role of the Service Management Office
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