ITIL® 4 Specialist: Drive Stakeholder Value
The ITIL® 4 Specialist: Drive Stakeholder Value course teaches effective service relationships and supports ITIL® 4 Managing Professional qualification. It guides organizations in enhancing service interactions and communications for modern IT services.
4 (7)
Language
English
Accreditation
Axelos
Why Bakkah?
Money Guaranteed
Global Accreditation
Flexible Learning
About this Course
What is the Goal of the ITIL4 Specialist DSV Course?
The ITIL 4 Drive Stakeholder Value (DSV) aims to guide stakeholders through the principles and practices of co-creating value through services.
The ITIL 4 Drive Stakeholder Value examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of ITIL 4 to all types of engagement and interaction between a service provider and their customers, users, suppliers, and partners
ITIL 4 Specialist: Drive Stakeholder Value will provide you with the skills and knowledge to:
- Effectively manage stakeholders and target them with the right service offerings and value propositions
- Ensure that value co-creation is the goal for all value streams
- Establish consumers and producers as multi-dependent, ensuring that value is always mutually agreed, upon and requirements are prioritized
- Keep customers front-of-mind and adopt a service mindset
- Integrate Human Centred Design, Customer Experience (CX), User Experience (UX) design, and customer journey mapping to deliver services that delight
- Build trusted relationships with stakeholders and develop effective and timely communications
Who Needs ITIL 4 DSV Certification?
- This specialist module is for IT professionals who are responsible for managing and interfacing with stakeholders and fostering relationships to gain value realization.
- DSV is beneficial to those who design or manage customer journeys and experiences and manage customer demands and expectations.
ITIL 4 Specialist DSV Exam Prerequisite
- ITIL® Foundation Certificate in IT Service Management OR ITIL® 4 Managing Professional Transition Certificate
- Training through an Accredited Training Organisation
Exam Format
- Single/ Multiple Choice Questions
- Exam duration: 90 minutes
- No. of questions: 40 questions
- Pass Score: 70% (get 28 questions correct)
- Closed book
Learn your way, at your pace.
Get the skills you need with a flexible learning experience designed to fit your lifestyle.
ITIL-4 Specialist: Drive Stakeholder Value (DSV) - Live Online
Best for those who need commitment and live support.
ITIL-4 Specialist: Drive Stakeholder Value (DSV) - Self Study
Best for busy learners who need flexibility.
Course Inclusions
- Introduction
- Service Relationship
- Customer Journey
- Concept of the customer journey
- Designing and improving customer journeys
- Targeting Markets
- Understanding markets
- Understanding service providers and their offers
- Understanding service consumers and their needs
- Managing Suppliers and partners
- Building service relationship
- Understanding service relationships types
- Communicating and collaboration
- Selling and obtaining service offerings
- Designing service offerings and user experiences
- Specifying and managing customer requirements
- Managing demand and opportunities
- Negotiating and agreeing service
- Agreeing and planning value co-creation
- Offboarding customers and users
- Elevating mutual capabilities
- Enbaling users for service
- Providing user engagement and delivery channels
- Relating with users and fostering relationships
- Planning onboarding
- Nurturing user communities
- Ongoing service interactions
- Fostering a service mindset
- Realizing value for the service provider
- Evaluating value realization and improving customer journey
- Assessing and reporting value realization
- Tracking value realization
- Realizing value in different settings
- Relationship Management Practice
- Supplier Management Practice
- Business Analysis Practice
- Service Level Management Practice
- Service Catalog Management Practice
- Service Desk Practice
- Service Request Management Practice
- Portfolio Management Practice
Our Happy Clients Say
I have a busy job...
With a demanding job, I thought exam prep was impossible. But self-study learning fit into my life perfectly—I studied anytime, anywhere. It was clear, well-structured, and I passed the exam on my first try.
I needed real interaction...
I was looking for a learning experience where I could truly engage with. Live sessions gave me clarity, motivation, and real-time support. The trainer and group sessions kept me focused and made tough topics easier to digest
Staying on track was...
Starting was easy—but staying consistent wasn’t. The live schedule and trainer check-ins gave just the push I needed. I stayed on track and actually finished the course and got certified!
FAQs
Through Bakkah, you can easily purchase the exam voucher. However, the registration and examination processes are handled directly between the trainee and the accreditation body. As an accredited partner, we can provide support whenever needed, but are not responsible for issues related to technical problems, scheduling, or your exam readiness.
There is no prerequisites to apply for this course.
Yes, Axelos
Currently, it is available for self-study only.
There are 40 questions, each worth 1 mark. You need to get 28 questions correct (70%) to pass the exam (28 marks).
English
English
Online classes are delivered using our Learning Management System (LMS). We provide access to pre-course reading, pre-post assessment, chapter exercises, practice test, case studies and to additional references Glossary/Recommended Reading in our LMS.
Yes. All candidates who acquired PeopleCert’s certifications will need to renew them within three years of their original certificate dates.
Please check the examples listed below:
- If certified before 30 June 2020: your certification will be valid until 1 July 2023 to renew your certificate, regardless of the original acquired date.
- If certified after June 2020: your certification(s) shall be renewed within 3 years of the original acquired date.
From 15 January 2023, you have renewal paths available as listed below:
- Retake the same exam: you can renew your certification by re-taking your original exam before the renewal date.
- Take further courses and certifications: you can renew your certification by attending another course and taking an exam within the same product package before the renewal date.
Please note that candidates who do not renew their certifications will still be included on the Successful Candidates Register (SCR) and the Candidate Verification Service (CVS).
However, a note will be added to their record to indicate that their certification needs to be renewed to align with current certification requirements.
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