ITIL® 4 Specialist: Create, Deliver, and Support - ITIL 4 CDS Online Course

The ITIL 4 CDS Course (Create, Deliver, and Support) is intended to provide the candidate with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods, and tools.

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What to Expect From This Course

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Delivery Method

Exam Details

What to expect from This ITIL4 CDS Course

ITIL4 CDS will help you to:

  • Improve existing processes
  • Effectively manage IT Teams
  • Optimize value streams and workflows
  • Align digital services with business strategy
  • Improve how services are developed
  • Integrate new technologies
  • Embed, Lean, Agile, DevOps ways of working

Who needs this ITIL4 Specialist: Create, Deliver, and Support Certification?

ITIL 4 Specialist Create, Deliver, and Support is aimed at;

  • ITSM practitioners manage the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. 
  • IT/digital operational managers
  • Anyone responsible for IT / digital delivery, development, deployment, or monitoring and support
  • Anyone responsible for SLA delivery

ITIL 4 CDS Online Course Online Training

  • Duration: 5 Days
  • Exam Simulation
  • Practice Test
  • Group Activity (Break-out Session) after each lesson
  • Access to additional References – Glossary/ Recommended Reading/ Syllabus
  • The material language will be English

ITIL 4 CDS Certification Exam Prerequisite

  • ITIL® Foundation Certificate in IT Service Management OR
    ITIL® 4 Managing Professional Transition Certificate
  • Training through an Accredited Training Organisation

Exam Format of ITIL® 4 Specialist: Create, Deliver, and Support 

ITIL 4 Create, Deliver, and Support (CDS)

  • Objective testing
  • 40 questions, each worth 1 mark
  • 28 questions correct (70%) to pass the exam
  • 90 minutes
  • Closed Book

Course Outline

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  • Components of ITIL V4
  • SVS - The Service Value Chain
  • SVS - The ITIL Practices
  • SVS - The ITIL Guiding Principles
  • SVS - Governance
  • SVS - Continual Improvement
  • ITIL 4 Foundation Recap
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  • Organisations, People & Culture
  • Building Effective Teams
  • Developing Team Culture
  • Customer Orientation: Putting the Customer First
  • Positive Communication
  • Challenges
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  • Integration & Data Sharing
  • Reporting & Advance Analytics
  • Collaboration & Workflow
  • Robotic Process Automation
  • Artifical Intelligence
  • Machine Learning
  • Contiguous Integration, Continuous Delivery & Continuous Deployment
  • The Value of an Effective Information Model
  • Anatomy of an Information Model
  • Automation of Service Management
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  • ITIL Service Value Streams
  • Development of a New Service
  • Upgrade or Restoration of a Live Service
  • Using Value Streams to Define Minimum Viable Practice
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  • Prioritizing & Managing Work
  • Shift-left Approach
  • Commercial & Sourcing Considerations
  • Defining Requirements for Service Components
  • Sourcing Models & Options
  • Service Integration & Management
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  • Service Design
  • Software Development & Management
  • Deployment Management
  • Release Management
  • Service Validation & Testing
  • Change Enablement
  • Service Desk
  • Incident Management
  • Problem Management
  • Knowledge Management
  • Service Level Management
  • Monitoring & Event Management

FAQs

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Generally Yes. But you always get confirmation of the session's date one week before the selected date, and based on that, communication is established with the registered participants.
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