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ITIL® 4 Strategist DPI: Direct, Plan and Improve Course

The ITIL® 4: Direct, Plan, and Improve (DPI) course equips you to align team goals with organizational strategy, manage changes, and ensure continuous improvement through advanced governance and management concepts.

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    What is the Goal of the ITIL® 4 Strategist DPI Course?

    The ITIL® Strategist: Direct, Plan and Improve Course – (DPI) helps you to uncover key areas to lead your organization with learning and improving IT strategy. ITIL® 4 Strategist: ITIL4 DPI Course allows you to acquire the necessary skills to set a strategic direction for your organization.  

    Axelos design the ITIL®4 Strategist DPI certificate to provide practitioners with a practical method for planning and delivering successful outcomes with high agility. 

    Hence, by the end of this course, you will obtain the following objectives: 

    • Recapping ITIL® 4 Foundation main concepts, including service value system – SVS and service value chain 
    • Understanding the key principles of ITIL®4 Strategist DPI Course 
    • Comprehending the scope of applying the DPI and the DPI values practices 
    • Understanding the role of Governance, Risk, and Compliance – GRC 
    • Getting to know how to integrate the principles and methods into the service value system - SVS 
    • Highlighting the ability to implement the 4 dimensions and the difference between both the service-oriented and the technology-oriented environments 
    • Setting a successful strategy and direction – ITIL® 4 Strategist DPI is crucial for getting a clear alignment between strategy, operations, and maximizing the outcomes 
    • Studying essential methods for developing an SVS or service value system 
    • Achieving aspired outcomes with available resources, and estimated costs which are often related to risk management  
    • Allocating the needed service relationships to avoid new risks and costs that affect company objectives and expected outcomes 
    • Setting the direction of the organizational service portfolio to align with strategic objectives 
    • Involving associated stakeholders with the organization in directing, planning, and improving the areas in their scope of control 

    Who Needs ITIL 4 Strategist DPI Course? 

    The ITIL® strategist: direct, plan and improve certification is designed to address the needs of those in the IT service management field who aim at elevating their area of expertise, including: 

    • IT service management managers and directors  
    • Managers who are handling strategic and development processes  
    • Digital managers who plan to enhance products while managing organizational changes 
    • IT professionals interfacing with governance, risk and compliance responsibilities 
    • Technology strategists and strategic leaders 
    • Anyone interested in service management 

     

    Skills & Competencies Obtained from ITIL® 4 Strategist: Direct, Plan and Improve Course  

    • You will build all the needed skills and competencies you will get from the ITIL 4 Strategist: Direct, Plan and Improve to handle all the necessary requirements in the improvement processes.   
    • By the end of this DPI course, you will build the below skills:  
    • Effective organizational change management  
    • Leading a work environment of continuous improvement  
    • Enhancing decision-making skills  
    • Minimizing risks and disruptions  
    • Setting creative solutions within a compliant environment 

    The Online ITIL ® Strategist DPI Course 

    The ITIL® Strategist Direct, plan and improve online training following a specific studying plan as listed below for your reference:  

    • The DPI course duration is 5 Days 
    • Practicing with Exam Simulation 
    • ITIL Strategist DPI practice exam 
    • Group Activity - Break-out Session after each lesson 
    • Access to additional References – Glossary/ Recommended Reading/ DPI Syllabus 
    • The material language will be English 

    DPI Exam Details 

    The ITIL® 4 Strategist: Direct, Plan and Improve exam contains multiple qualification eligibilities or ITIL DPI exam prerequisites as shown below. 

    ITIL® 4 Strategist DPI Exam Prerequisite 

    ITIL® 4 Strategist DPI exam has a pre-requisite step where you shall hold the ITIL 4 Foundation certification for studying the Direct, Plan and Improve certificate. 

    Please Note:  

    • We recommend the candidates who completed the ITIL® strategist: direct, plan and improve certification to start their continuous learning journey ITIL ® 4 Leader: Digital and IT Strategy module to have a holistic view of the ITIL® 4 Strategic Leader designation. 

    DPI Exam Format     

    The ITIL ® 4 Strategist DPI exam format consists of multiple-choice questions, and you can check the following points of the exam in-depth: 

    • The ITIL® strategist DPI exam will be multiple-choice questions 
    • The DPI exam consists of 40 questions, each worth 1 mark 
    • Candidates require 28 questions correct of 70% to pass the exam 
    • The duration of the DPI exam in 90 minutes 
    • The ITIL® Strategist: direct, plan and improve exam is a closed book exam 

      

    ITIL® Strategist DPI Certifications 

    The ITIL® 4 Direct, Plan and Improve exam evaluates your understanding of the essential concepts of ITIL 4 Direct, Plan and Improve modules and methods. In addition, the DPI exam assesses your ability of an implementation to build a learning and improving IT organization. 

    Candidates who want to acquire the ITIL® 4 Managing Professional certification shall hold the ITIL® 4 Direct, Plan and Improve certification as a pre-requisite because it evaluates both practical and technical knowledge about running a successful IT environment with IT services, teams, and workflows.   

    The ITIL® strategist: direct, plan and improve certification is also a pre-requisite for ITIL® 4 Strategic Leader as it estimates the candidate's capability to build and implement an effective IT and digital strategy. Hence, the ITIL® 4 Strategist DPI certificate is vital for IT leaders as it empowers them with the needed ledge to set digital disruption and drive continuous success. 

    Course Inclusions

    ITIL 4 Foundation Recap
    • Main Components of ITIL V4 Foundation
    • The Guiding principles
    • The ITIL management practices
    • SVS - The Service Value Chain
    • Governance in the SVS
    • Continual improvement and it’s Model
    Introduction - Direct, Plan & Improve
    • Direction
    • Planning
    • Improvement
    • Measurement and Reporting
    • Direction, planning, and improvement of the ITIL SVS
    • Achieving value in ITIL 4
    Strategy and direction
    • Strategy Management and Alignment
    • Scope of control
    • Governance structures - Decision-making and Roles
    • Risk management in direct, plan, and improve
    • Decision-making practice in Portfolio management
    • Building, communicating, and advocating for a business case
    • Direction via governance, risk, and compliance
    • Effective controls and Guidelines
    • Defining and ensuring compliance
    Assessment and planning
    • Basics of assessment and Planning
    • Effective assessment
    • Basics of and Planning
    • Value stream mapping - Introduction and Developing
    • Lean and Waste
    • Typical mistakes in value stream mapping
    Measurement and reporting
    • Basics of measurement and reporting
    • Key concepts of measurement and reporting
    • Four key reasons to measure
    • Types of measurements
    • Planning and evaluation model
    • Balanced scorecard
    • Success factors and KPIs
    • Measurement and the four dimensions
    • Measurement of products and services
    Continual improvement
    • Creating a continual improvement culture
    • Continual improvement in organizations
    • Continual improvement model
    • Visions and Assessment for improvements
    • Measurement and reporting in continual improvement
    Communication and organizational change management
    • Effective communication
    • Communication principles
    • Communication is key for direct, plan, and improve
    • Communication methods and media
    • Identifying and communicating with stakeholders
    • Basics of Organizational change management
    • OCM - direction, planning and improvement
    • OCM - throughout the service value chain
    • Resistance to change
    Developing a service value system
    • Adopting the guiding principles
    • Centre of excellence for service management
    • The four dimensions of service management in the SVS
    • Roles and jobs in SVS
    • Partners and suppliers in the SVS
    • Value streams and processes in the SVS
    • Theory of constraints
    • Kanban technique for managing work
    • Information and technology in the SVS
    Bringing it together
    • Modern Leadership - Servant leadership
    • "Using the guiding principles for direction, planning, and improvement"
    Conclusion
    • Conclusion
    • End note: The ITIL story
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