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ITIL® 4 Specialist: Create, Deliver, and Support - ITIL 4 CDS Online Course

The ITIL 4 CDS Course (Create, Deliver, and Support) is intended to provide the candidate with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods, and tools.

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What to expect from This ITIL4 CDS Course

ITIL4 CDS will help you to:

Improve existing processes
Effectively manage IT Teams
Optimize value streams and workflows
Align digital services with business strategy
Improve how services are developed
Integrate new technologies
Embed, Lean, Agile, DevOps ways of working

Who needs this ITIL4 Specialist: Create, Deliver, and Support Certification?

ITIL 4 Specialist Create, Deliver, and Support is aimed at;

ITSM practitioners manage the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.
IT/digital operational managers
Anyone responsible for IT / digital delivery, development, deployment, or monitoring and support
Anyone responsible for SLA delivery

ITIL 4 CDS Online Course Online Training

Duration: 5 Days
Exam Simulation
Practice Test
Group Activity (Break-out Session) after each lesson
Access to additional References – Glossary/ Recommended Reading/ Syllabus
The material language will be English

ITIL 4 CDS Certification Exam Prerequisite

ITIL® Foundation Certificate in IT Service Management OR
ITIL® 4 Managing Professional Transition Certificate
Training through an Accredited Training Organisation

Exam Format of ITIL® 4 Specialist: Create, Deliver, and Support

ITIL 4 Create, Deliver, and Support (CDS)

Objective testing
40 questions, each worth 1 mark
28 questions correct (70%) to pass the exam
90 minutes
Closed Book

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Course Outline

ITIL 4 Foundation Recap

Components of ITIL V4
SVS - The Service Value Chain
SVS - The ITIL Practices
SVS - The ITIL Guiding Principles
SVS - Governance
SVS - Continual Improvement
ITIL 4 Foundation Recap

The Evolution of Professionalism in IT & Service Management

Organisations, People & Culture
Building Effective Teams
Developing Team Culture
Customer Orientation: Putting the Customer First
Positive Communication
Challenges

Using information and Technology to Create, Deliver & Support Services

Integration & Data Sharing
Reporting & Advance Analytics
Collaboration & Workflow
Robotic Process Automation
Artifical Intelligence
Machine Learning
Contiguous Integration, Continuous Delivery & Continuous Deployment
The Value of an Effective Information Model
Anatomy of an Information Model
Automation of Service Management

Value Streams to Create, Deliver and Support Services

ITIL Service Value Streams
Development of a New Service
Upgrade or Restoration of a Live Service
Using Value Streams to Define Minimum Viable Practice

Prioritizing & Managing Work

Prioritizing & Managing Work
Shift-left Approach
Commercial & Sourcing Considerations
Defining Requirements for Service Components
Sourcing Models & Options
Service Integration & Management

Practices

Service Design
Software Development & Management
Deployment Management
Release Management
Service Validation & Testing
Change Enablement
Service Desk
Incident Management
Problem Management
Knowledge Management
Service Level Management
Monitoring & Event Management

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