ITIL® 4 Specialist: Create, Deliver, and Support - ITIL 4 CDS Online Course
ITIL4 Specialist: Create, Deliver, and Support (CDS) certification course is accredited by PeopleCert on behalf of AXELOS. It’s an advanced level certification that empowers you to deliver the best IT services to your customers, by learning deeply the key service management activities and optimization methods.
This course guides you to create, deliver, and support IT services and products professionally, as you’ll get a clear grasp of mainstreaming different values, tools, and activities flows.
Technically, this training path provides you with must-have knowledge that enables you to successfully manage the team, workflows, and IT-enabled services.
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Course Outline
- Components of ITIL V4
- SVS - The Service Value Chain
- SVS - The ITIL Practices
- SVS - The ITIL Guiding Principles
- SVS - Governance
- SVS - Continual Improvement
- ITIL 4 Foundation Recap
- Organisations, People & Culture
- Building Effective Teams
- Developing Team Culture
- Customer Orientation: Putting the Customer First
- Positive Communication
- Challenges
- Integration & Data Sharing
- Reporting & Advance Analytics
- Collaboration & Workflow
- Robotic Process Automation
- Artifical Intelligence
- Machine Learning
- Contiguous Integration, Continuous Delivery & Continuous Deployment
- The Value of an Effective Information Model
- Anatomy of an Information Model
- Automation of Service Management
- ITIL Service Value Streams
- Development of a New Service
- Upgrade or Restoration of a Live Service
- Using Value Streams to Define Minimum Viable Practice
- Prioritizing & Managing Work
- Shift-left Approach
- Commercial & Sourcing Considerations
- Defining Requirements for Service Components
- Sourcing Models & Options
- Service Integration & Management
- Service Design
- Software Development & Management
- Deployment Management
- Release Management
- Service Validation & Testing
- Change Enablement
- Service Desk
- Incident Management
- Problem Management
- Knowledge Management
- Service Level Management
- Monitoring & Event Management
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