ITIL® 5 Foundation
The ITIL® 5 Foundation course introduces the ITIL 5 framework, helping you manage digital products and services, align IT with business goals, and improve service value through modern practices.
PDUs
16
Language
English
Accreditation
Axelos
Supported by HRDF - Study now, get your money back after you pass
Why Bakkah?
Money Guaranteed
Global Accreditation
Flexible Learning
About this Course
By the end of the course, you will be able to:
- Explain the key concepts of digital product and service management.
- Describe the ITIL Value System and how it supports value creation.
- Understand service relationships and the roles of service providers and consumers.
- Apply the ITIL Guiding Principles to support effective decision-making.
- Explain the service value chain and how services are delivered and supported.
- Recognize the importance of continual improvement in service management.
Who Needs This ITIL® 5 Foundation Training Course?
- IT professionals and support staff who want to improve their knowledge of IT service management practices.
- Service managers, team leaders, and supervisors are responsible for delivering and managing IT-enabled services.
- Digital product managers and professionals are involved in designing and delivering digital services.
- Individuals preparing for the ITIL Foundation certification and seeking a structured introduction to the framework.
- Students and graduates interested in building a career in IT service management, digital services, or IT operations.
Skills Acquired from ITIL® 5 Foundation Course:
- Service management literacy: Understanding the key concepts of digital products, services, and value creation.
- Service analysis skills: Identifying service relationships, roles, and responsibilities between providers and consumers.
- Process understanding: Interpreting how the ITIL Value System and service value chain support service delivery.
- Improvement mindset: Applying continual improvement practices to enhance service quality and performance.
- Decision-making skills: Using ITIL guiding principles to support effective service management decisions.
Learn your way, at your pace.
Get the skills you need with a flexible learning experience designed to fit your lifestyle.
ITIL® 5 Foundation - Self Study
Best for busy learners who need flexibility.
Accepted payment methods:
Course Inclusions
- Introduction to digital product and service management
- Definitions of products, services, and value
- Outcomes, costs, and risks in service delivery
- Value creation in the digital environment
- Service provider and service consumer roles
- Service relationships and service offerings
- Roles of users, customers, and sponsors
- Interaction between stakeholders in service management
- Introduction to the ITIL Value System
- Inputs and outputs of the value system
- Components of the ITIL Value System
- How organizations create value through services
- Definition and purpose of governance
- Governance activities: evaluate, direct, and monitor
- Alignment between governance and organizational strategy
- Stakeholder engagement and accountability
- Overview of the seven ITIL guiding principles
- Applying principles in service management decisions
- Supporting improvement and efficiency through guiding principles
- Structure and activities of the service value chain
- Relationship between value chain activities and services
- Overview of ITIL management practices
- Supporting service design, delivery, and improvement
- Concept of value streams
- Mapping and analyzing workflows
- Identifying inefficiencies and opportunities for improvement
- Enhancing service delivery through optimized value streams
- Importance of continual improvement in service management
- The continual improvement model
- Identifying improvement opportunities
- Measuring and evaluating service improvements
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- Integration of ITIL with other management frameworks
- Supporting digital transformation through ITIL practices
- The role of emerging technologies in service management
- Adapting ITIL in modern digital organizations.
Our Happy Clients Say
I have a busy job...
With a demanding job, I thought exam prep was impossible. But self-study learning fit into my life perfectly—I studied anytime, anywhere. It was clear, well-structured, and I passed the exam on my first try.
I needed real interaction...
I was looking for a learning experience where I could truly engage with. Live sessions gave me clarity, motivation, and real-time support. The trainer and group sessions kept me focused and made tough topics easier to digest
Staying on track was...
Starting was easy—but staying consistent wasn’t. The live schedule and trainer check-ins gave just the push I needed. I stayed on track and actually finished the course and got certified!
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