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ITIL® Specialist: Acquiring & Managing Cloud Services Course

The ITIL® Specialist: Acquiring & Managing Cloud Services module is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions.

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    Why Bakkah?

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    Global Accreditation
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    What is the Goal of this ITIL AMCS (Acquiring & Managing Cloud Services) Course?

    This course helps you to:

    • Analyze available solutions and potential benefits using a vendor-neutral approach
    • Effectively Identify, select and deliver optimized cloud services
    • Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework.
    • Adopt a customer-focused end-to-end cloud procurement user journey.

    Who needs this ITIL course?

    The ITIL Specialist: Acquiring & Managing Cloud Services module is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions.

    Online Training Acquiring & Managing Cloud Services Course

    • Duration: 5 Days
    • Exam Simulation
    • Practice Test
    • Group Activity (Break-out Session) after each lesson
    • Access to additional References – Glossary/ Recommended Reading/ Syllabus
    • Material language will be in English

    Exam Format of ITIL Specialist: Acquiring & Managing Cloud Services:

    • Objective testing
    • 40 questions, each worth 1 mark
    • 90 minutes
    • Closed book

     

     Certifications

    There are two ways to gain your ITIL certification:

    1. Attend a training course with an accredited training organization, which will include the exam as part of the course
    2. Self-study using the core manual, then book an exam directly with Peoplecert.

    Course Inclusions

    Realize: Measuring & Improving
    • Realize: Measuring & Improving
    • VUCA and the Value Co-creation Map
    • VUCA and the Five Drivers of Value Co-creation
    • Continual Improvement and the Value  Co-creation Map for Cloud
    Co-Create : Enable Value
    • Overview
    • Operating Model Alignment
    • The Value Co-creation Map for Cloud
    • Applying the Value Co-creation Map
    • Value Co-creation Drivers in Practice
    • Managing the Optimization of Cloud Service Consumption
    • Managing Cloud Service Quality
    Agree: Negotiating & Planning
    • Agree Step
    • Agree: Negotiating & Planning
    • Cloud Service Agreements
    • Agree: Negotiating & Planning
    • Shared Responsibility Model 
    Engage: Meeting a Cloud Service Provider
    • Understanding the CSP Landscape
    • Defining Requirements for Cloud Services
    • Typical Requirements
    • Conducting a Cloud Readiness Assessment
    • Steps in Conducting a Cloud Readiness Assessment
    • Conducting a Cloud Readiness Assessment
    • Engaging with Cloud Service Providers
    Offer: Selecting the Right Services and Service Provider
    • Overview
    • Request for Proposal
    • Determining the Return on Investment of  the Proposed Cloud Services
    • The Return on Investment Process
    • Defining and Communicating a Business  Case for Cloud Services
    Onboard & Offboard: Moving to the Cloud
    • Overview
    • Planning for Onboarding
    • Migrating to Cloud as a Part of an Onboarding Initiative
    • Security and Compliance Considerations
    Explore: Can the Organization Benefit From Cloud?
    • Understanding the Cloud’s Role in Strategy
    • Cloud Strategic Positioning
    • Explore: Can the Organization Benefit  From Cloud?
    • Cloud Strategic Positioning
    • Understanding the Cloud’s Role in Strategy
    • Value: Outcomes, Costs, and Risks
    • Risks
    • Understanding the Cloud’s Role in Strategy
    • Formulating the Initial Cloud Strategy
    • Understanding the Cloud’s Role in Strategy
    • The Differences Between Cloud Services and In-house solutions
    Introduction
    • The Origins of Cloud
    • Types of Cloud Solution
    • Deciding to User Cloud Services
    • Governance of Cloud Services
    • The Cloud Customer Journey
    • The Value Co-creation Map for Cloud
    • Cloud Adoption and Utilization Scenarios
    • The Cloud Customer Journey 
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