IT Governance and Service Management

Despite its relative newness, IT governance ensures the integrity of the IT systems & provides appropriate controls for risk management, records management, asset management & compliance with laws and regulations. By aligning IT with enterprise goals and strategies, it drives success. &...

IT governance is an important component of corporate governance, which aims to improve IT management and benefit from investment in information technology. IT governance frameworks enable organizations to effectively manage information technology risks in order to ensure that information technology...

The Information Technology Infrastructure Library, or ITIL, is the world's leading framework for managing IT service delivery. ITIL is a service lifecycle model that specifies precise procedures and activities to be followed during the design, development, delivery, and maintenance of IT services. &...