ITIL Certification Exam in Saudi Arabia
Written By : Bakkah
24 Jul 2025
The ITIL 4 Foundation certification has become essential in Saudi Arabia’s growing digital economy, offering professionals a recognized framework for IT service management.
The exam includes 40 questions, is taken online via PeopleCert, and requires a 65% passing score. Training and exam bundles cost between 2,500 to 6,000 SAR, and certification must be renewed every three years.
With rising demand for ITIL-certified roles, this qualification is a strategic asset for career growth in the Kingdom’s modern workforce.
This guide is your definitive resource for navigating the ITIL 4 Foundation certification journey in Saudi Arabia, from understanding the exam to achieving success with a trusted partner like Bakkah.
Understanding the ITIL 4 Exam
This first step on your certification path is to understand the exam itself. It’s designed to be an accessible entry point into the world of ITIL, providing a shared language and understanding of best practices for anyone involved in delivering tech-enabled products and services.
1. What is the ITIL 4 Foundation Exam?
The ITIL 4 Foundation exam is the entry-level certification that validates your comprehension of the ITIL 4 framework.
It confirms you have a solid grasp of the core concepts, key terminology, and the essential elements that make up a modern, value-driven approach to IT service management.
2. Who Should Take ITIL 4 Foundation Exam?
This certification is ideal for a wide range of professionals. It's essential for entry-level IT staff, seasoned ITSM managers, developers, business analysts, and anyone whose role contributes to or is affected by digital services.
3. The ITIL 4 Foundation Exam Blueprint
Knowing the exam's structure is key to your preparation. The exam is consistent globally and designed to test your foundational knowledge fairly and accurately.
- Number of Questions: 40 multiple-choice questions
- Exam Duration: 60 minutes (1 hour)
- Passing Score: 65% (you need to answer 26 out of 40 questions correctly)
- Exam Type: Closed book (no notes or external resources allowed)
- Delivery Method: Secure online proctored exam via PeopleCert
ITIL Exam Fee in Saudi Arabia
Planning your budget is a practical and important step. Understanding the full financial picture helps you make an informed decision and see the certification not as a cost, but as a career investment.
1. Components of ITIL Exam Price In Saudi Arabia
The total price for your certification is made up of two main parts: the exam voucher and the cost of training.
In Saudi Arabia, you can expect accredited training course bundles, which include the exam voucher, to range from approximately 2,600 SAR to over 6,000 SAR, depending on the provider.
2. ITIL Training Bundles vs. Self-Study
While you can purchase an exam voucher directly from PeopleCert, it is often more expensive and lacks the support of a structured course.
An accredited training bundle from a provider like Bakkah is typically the most cost-effective and reliable path to success, providing everything you need in one package.
3. ITIL Certification Renewal Fee
Your ITIL 4 certification requires renewal every three years. This isn't a hidden fee; it's a commitment to your professional growth.
It ensures your skills remain relevant and aligned with the latest industry practices, protecting the long-term value of your credential in the job market.
Acquiring Your ITIL Exam Voucher
The exam voucher is your ticket to getting certified. This section demystifies what it is and how you can get one in Saudi Arabia, ensuring a smooth start to your journey.
1. What is an ITIL Exam Voucher?
An ITIL exam voucher is simply a prepaid code that gives you one credit to take your online exam with PeopleCert, the official examination institute for ITIL.
It is the key that unlocks your ability to schedule and sit for your test.
2. How to Get Your Voucher in Saudi Arabia
The most recommended method is to acquire your voucher as part of a complete training package from an Accredited Training Organization (ATO) like Bakkah.
This streamlines the process and ensures you have all the official resources needed for success.
3. Voucher Validity Period
Your exam voucher has a limited lifespan, typically valid for nine to twelve months from the date it's issued.
It's important to plan your study schedule and book your exam before it expires to avoid losing your investment.
How to Book ITIL Exam
Once you have your voucher, the next step is booking your exam. This process is managed entirely online through the PeopleCert portal and is straightforward if you follow these steps.
The PeopleCert ITIL Registration Process is:
1. Create or sign in to your PeopleCert account
Go to PeopleCert.org and log in (or create a new account. Use an email you check often, since confirmations will be sent there.
2. Redeem your exam voucher
In your PeopleCert dashboard’s Overview page, enter the voucher code in the “Redeem Voucher” box.
This unlocks your exam and any included official materials (you will confirm the exam language here). You do not set an exam date yet.
3. Complete your profile
Fill in all personal details in your PeopleCert profile, ensuring they match your government ID (passport or ID card).
Add your country code and mobile phone for exam-day contacts. (You can still update these later if needed before the exam.)
4. Schedule your exam
In the “Exams” section of your Overview, click “Select your Exam Timeslot” for the unlocked ITIL exam. Use the online scheduler to choose a date, time, and proctor language.
5. Receive confirmation
Once scheduled, PeopleCert will email your exam appointment details. Follow any instructions (e.g. system checks).
On exam day you will log in, accept the NDA, scan your ID, and begin. (PeopleCert’s Exam Registration Instructions page provides these steps)
Bakkah's ITIL® 4 Foundation Course
Choosing the right training partner is the most critical decision you'll make. Bakkah's ITIL® 4 Foundation course is designed not just to help you pass, but to ensure you truly understand the framework and can apply it in your career.
1. A Structure Designed for Understanding
We start with the core concepts of service management, then build upon that with the Service Value System, the seven Guiding Principles, and finally, the essential ITIL practices you'll use in your day-to-day role.
2. Learning from Certified Experts
At Bakkah, you learn from accredited instructors with deep industry experience in the Saudi market. They provide real-world context, answer your toughest questions, and guide you toward a complete understanding of the material.
3. More Than a Course
When you enroll with Bakkah, you receive a comprehensive toolkit for success. This includes the accredited courseware, the official ITIL 4 Foundation eBook, your exam voucher, and access to our expert support team, all in one seamless package.
Join ITIL® 4 Foundation - Certification Training Course
Mastering ITIL 4 Foundation Exam Questions
To succeed, you need to know what to expect. This section breaks down the exam question format and provides real examples to help you prepare effectively and build your confidence.
1. Understanding the Question Format
The exam features 40 multiple-choice questions. They are designed to test your ability to recall key definitions (Bloom's Level 1) and your understanding of core concepts (Bloom's Level 2).
Remember, there's no penalty for wrong answers, so you should attempt every question.
2. Sample Questions and Analysis
Here are two examples that reflect the style of the official exam questions:
Sample Question 1: Which guiding principle recommends assessing the current state and deciding what can be reused?
- a) Focus on value
b) Start where you are
c) Collaborate and promote visibility
d) Progress iteratively with feedback
Correct Answer: (b) Start where you are.
Analysis: This principle directly advises against starting from scratch. It emphasizes analyzing what already exists to see what can be leveraged, ensuring that valuable current services and processes are not discarded without good reason.
Sample Question 2: What is the purpose of the 'release management' practice?
- a) To move new or changed components to live environments
b) To make new and changed services and features available for use
c) To restore normal service operation as quickly as possible
d) To align the organization's practices and services with changing business needs
Correct Answer: (b) To make new and changed services and features available for use.
Analysis: This question tests your knowledge of specific practice definitions. While (a) describes 'deployment management', the purpose of 'release management' is specifically to manage the schedule of releases and make them available to users.
Bakkah's ITIL® 4 Foundation Exam Simulators
Knowing the material is one thing; being ready for the exam environment is another. Bakkah’s exam simulators are the final, essential step to ensure you are fully prepared for success.
1. Why Mock Exams are Crucial
Full-length mock exams help you get comfortable with the exam interface, practice managing your time effectively, identify any remaining weak spots for focused revision, and build the confidence you need to perform your best on exam day.
2. Gain the Bakkah Advantage
Our exam simulators provide a realistic testing experience with a large bank of high-quality questions and detailed performance reports.
This allows you to practice until you are consistently hitting the passing score, making it a smart investment to avoid the cost and stress of a retake.
Enroll Now in ITIL® 4 Foundation Exam Simulators.
These practice exams help you identify any knowledge gaps, get familiar with the types of questions you'll face, and build the confidence you need to pass on your first attempt.
The Value of ITIL in the Saudi Arabian Job Market
Earning your ITIL certification is more than just a line on your resume. It is a powerful credential that demonstrates your commitment to quality and efficiency, making you a high-value candidate in the Saudi job market.
1. Aligning with Saudi Vision 2030
As Saudi Arabia's public and private sectors undergo massive digital transformation, they need professionals who can manage IT services in a structured, value-focused way.
ITIL-certified individuals are perfectly positioned to help these organizations achieve their strategic goals.
2. High-Demand Roles and Career Growth
ITIL certification is often a prerequisite for roles like IT Service Manager, Incident Manager, Change Manager, and IT Operations Lead.
Holding this credential signals your expertise to employers and opens doors to career advancement and leadership positions across the Kingdom.
Why Choose Bakkah for Your ITIL Training?
Your professional development is a journey, and choosing the right guide is essential. Bakkah is committed to being your trusted partner for success in Saudi Arabia, every step of the way.
Your Accredited Partner for Success
As an Accredited Training Organization, Bakkah offers expert-led instruction that is aligned with the official syllabus, comprehensive support, and deep expertise in the local Saudi market.
We are dedicated to helping you achieve your certification goals.
Explore Our Full ITIL Course Catalog
The Foundation level is just the beginning. Bakkah offers a complete career path with a full suite of ITIL certifications to support your growth from practitioner to strategic leader.
Explore our courses today:
Contact Bakkah today to learn more and take the next step in your career.
Conclusion
The ITIL 4 Foundation exam tests your understanding of key concepts, terms, and practices through 40 multiple-choice questions in 60 minutes. It’s ideal for anyone involved in delivering or managing digital services.
In Saudi Arabia’s push toward digital transformation under Vision 2030, ITIL 4 Foundation has become a vital certification for professionals aiming to thrive in IT service management.
Pricing for the certification varies, with course bundles in Saudi Arabia typically ranging from 2,500 SAR to over 6,000 SAR. Vouchers can be purchased separately but are more cost-effective when bundled with accredited training.
The exam is taken online via PeopleCert and requires registration through their portal, a valid exam voucher, and a system compatibility check before taking the test under live proctoring conditions.
Passing the ITIL exam opens doors to high-demand roles like IT Service Manager and supports career advancement in both public and private sectors across the Kingdom, aligning perfectly with national digital goals.
Courses You Might Like
Our learning programs are delivered through a tested and professionally designed methodology.
90
%
OFF
80
%
OFF
90
%
OFF
80
%
OFF
90
%
OFF
90
%
OFF
80
%
OFF
90
%
OFF
