What is Change Management - Importance, Process & Best Practices
Written By : Bakkah
Table of Content
A non-stop evolving business requires organizations to implement enterprise-wide changes. Today, businesses face constant change. Change refers to any action implemented to introduce a new element into the normal course of business.
The process can be challenging, and people are often resistant to change. However, to develop an agile workplace culture, organizations need a systematic approach.
What is Change Management
Change management is a branch of organizational development used to align an organization with new circumstances and opportunities as they arise.
It deals with changes in external conditions and the business environment and involves defining and adopting corporate strategies, structures, procedures, and technologies to handle changes in the company's environment.
In the realm of change management, strategies must take into consideration how an adjustment or replacement to a process, system, or person within an organization will impact all other processes and systems.
Change needs to be planned, tested, communicated, scheduled, implemented, documented, and evaluated. In addition to maintaining an audit trail if a rollback is needed, documentation is critical as well for ensuring compliance with internal and external controls, including regulatory requirements.
Levels of Change Management
The field of change management has been divided into three distinct categories. To better implement change management within your organization, it is important to understand these categories and their individual roles as shown below:
Individual Change Management
Individual change management requires an understanding of how to motivate individuals to change and how this can be incorporated into day-to-day business operations. And it involves providing support and guidance to employees as they transition into a new role.
Organizational Change Management
Organizational change management is a process for ensuring that change—whether the result of an organizational initiative or part of a broader business environment shift—is implemented smoothly, successfully, and completely.
To ensure that the solution is incorporated in a lasting way within the organizational change management, it may be used to identify the teams that will be directly affected by the change.
This may include making the team aware of the change and then training them on the proper way to implement it.
Enterprise Change Management
Enterprise change management is a combination of organizational expertise, business acumen, and technical know-how that allows an organization to adapt to external forces.
An enterprise change program affects all levels of the organization, including its leadership, projects, procedures, roles and responsibilities, processes and systems, and organizational structure.
It is important for those who are planning an enterprise change program to ensure that all levels of the organization are on board with the changes to be implemented.