ITIL® 4 Specialist: Drive Stakeholder Value
The ITIL® 4 Specialist: Drive Stakeholder Value course teaches effective service relationships and supports ITIL® 4 Managing Professional qualification. It guides organizations in enhancing service interactions and communications for modern IT services.
PDUs
20
Language
English
Accreditation
Axelos
Supported by HRDF - Study now, get your money back after you pass
Why Bakkah?
Money Guaranteed
Global Accreditation
Flexible Learning
About this Course
What is the Goal of the ITIL4 Specialist DSV Course?
The ITIL 4 Drive Stakeholder Value (DSV) aims to guide stakeholders through the principles and practices of co-creating value through services.
The ITIL 4 Drive Stakeholder Value examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of ITIL 4 to all types of engagement and interaction between a service provider and their customers, users, suppliers, and partners
ITIL 4 Specialist: Drive Stakeholder Value will provide you with the skills and knowledge to:
- Effectively manage stakeholders and target them with the right service offerings and value propositions
- Ensure that value co-creation is the goal for all value streams
- Establish consumers and producers as multi-dependent, ensuring that value is always mutually agreed, upon and requirements are prioritized
- Keep customers front-of-mind and adopt a service mindset
- Integrate Human Centred Design, Customer Experience (CX), User Experience (UX) design, and customer journey mapping to deliver services that delight
- Build trusted relationships with stakeholders and develop effective and timely communications
Who Needs ITIL 4 DSV Certification?
- This specialist module is for IT professionals who are responsible for managing and interfacing with stakeholders and fostering relationships to gain value realization.
- DSV is beneficial to those who design or manage customer journeys and experiences and manage customer demands and expectations.
ITIL 4 Specialist DSV Exam Prerequisite
- ITIL® Foundation Certificate in IT Service Management OR ITIL® 4 Managing Professional Transition Certificate
- Training through an Accredited Training Organisation
Exam Format
- Single/ Multiple Choice Questions
- Exam duration: 90 minutes
- No. of questions: 40 questions
- Pass Score: 70% (get 28 questions correct)
- Closed book
Learn your way, at your pace.
Get the skills you need with a flexible learning experience designed to fit your lifestyle.
ITIL-4 Specialist: Drive Stakeholder Value (DSV) - Self Study
Best for busy learners who need flexibility.
Accepted payment methods:
Course Inclusions
- Introduction
- Service Relationship
- Customer Journey
- Concept of the customer journey
- Designing and improving customer journeys
- Targeting Markets
- Understanding markets
- Understanding service providers and their offers
- Understanding service consumers and their needs
- Managing Suppliers and partners
- Building service relationship
- Understanding service relationships types
- Communicating and collaboration
- Selling and obtaining service offerings
- Designing service offerings and user experiences
- Specifying and managing customer requirements
- Managing demand and opportunities
- Negotiating and agreeing service
- Agreeing and planning value co-creation
- Offboarding customers and users
- Elevating mutual capabilities
- Enbaling users for service
- Providing user engagement and delivery channels
- Relating with users and fostering relationships
- Planning onboarding
- Nurturing user communities
- Ongoing service interactions
- Fostering a service mindset
- Realizing value for the service provider
- Evaluating value realization and improving customer journey
- Assessing and reporting value realization
- Tracking value realization
- Realizing value in different settings
- Relationship Management Practice
- Supplier Management Practice
- Business Analysis Practice
- Service Level Management Practice
- Service Catalog Management Practice
- Service Desk Practice
- Service Request Management Practice
- Portfolio Management Practice
Our Happy Clients Say
I have a busy job...
With a demanding job, I thought exam prep was impossible. But self-study learning fit into my life perfectly—I studied anytime, anywhere. It was clear, well-structured, and I passed the exam on my first try.
I needed real interaction...
I was looking for a learning experience where I could truly engage with. Live sessions gave me clarity, motivation, and real-time support. The trainer and group sessions kept me focused and made tough topics easier to digest
Staying on track was...
Starting was easy—but staying consistent wasn’t. The live schedule and trainer check-ins gave just the push I needed. I stayed on track and actually finished the course and got certified!
Still not Sure What Fits Your Organization?
