Feasibility Analysis And Study In Project Management: A Comprehensive Guide

Feasibility Analysis And Study In Project Management: A Comprehensive Guide

Written By : Bakkah

10 Jun 2024

Table of Content

Feasibility analysis is the cornerstone of prudent project management, offering a systematic approach to assess the potential success and viability of proposed endeavors. It serves as a critical precursor, providing project managers and stakeholders with invaluable insights before committing substantial resources. It assesses technical, economic, and operational aspects, guiding informed decision-making.

In this article, we explore its purpose, process, and examples across industries, highlighting its crucial role in project success. Join us as we delve into the world of feasibility analysis and its significance in shaping successful ventures.

What is Feasibility Analysis in Project Management?

Feasibility analysis in project management is the systematic evaluation of a proposed project's potential success and viability before committing significant resources to its execution.

It involves assessing various aspects such as technical feasibility, economic feasibility, operational feasibility, legal feasibility, and scheduling feasibility. Conducting a feasibility analysis helps project managers and stakeholders make informed decisions about whether to proceed with a project, modify its scope, or abandon it altogether.

By identifying potential challenges and risks early on, feasibility analysis enables stakeholders to develop strategies to mitigate them, increasing the likelihood of project success. Ultimately, a thorough feasibility analysis minimizes uncertainties, optimizes resource allocation, and enhances the chances of delivering a project that meets its objectives effectively and efficiently.

What is the Purpose of a Feasibility Study?

The purpose of a feasibility study in project management is to thoroughly assess the viability and potential success of a proposed project before committing significant resources to its execution.

This study aims to provide decision-makers with valuable insights into the project's strengths, weaknesses, opportunities, and threats, enabling them to make informed decisions about whether to proceed with the project, modify its scope, or abandon it altogether.

Feasibility studies help identify potential obstacles, risks, and constraints that may impact the project's success, allowing stakeholders to develop strategies to mitigate them. Additionally, feasibility studies provide a basis for evaluating the project's economic, technical, operational, legal, and scheduling feasibility, helping ensure the project aligns with organizational goals, capabilities, and constraints.

Overall, the purpose of a feasibility study is to minimize uncertainties, optimize resource allocation, and enhance the likelihood of delivering a successful project that meets its objectives effectively and efficiently.

Feasibility Study Examples

Feasibility studies can vary widely depending on the nature and scope of the project. Here are a few examples of feasibility studies across different industries:

1. Real Estate Development

Before embarking on a large-scale real estate development project, developers conduct feasibility studies to assess factors such as market demand, zoning regulations, environmental impact, infrastructure availability, construction costs, and potential return on investment. That helps them determine whether the project is financially viable and aligns with market conditions.

2. New Product Launch

Companies often conduct feasibility studies when considering a new product or service launch. These studies may involve market research to gauge consumer interest and demand, analysis of manufacturing capabilities and costs, assessment of distribution channels, evaluation of regulatory requirements, and estimation of potential revenue and profitability.

3. Information Technology Projects

Feasibility studies are essential for IT projects such as software development or system upgrades. These studies typically examine technical feasibility (e.g., compatibility with existing systems, availability of required technology), economic feasibility (e.g., cost-benefit analysis, return on investment), operational feasibility (e.g., impact on workflow, user acceptance), and legal/regulatory feasibility (e.g., compliance with data protection laws).

4. Renewable Energy Projects

Feasibility studies are conducted to assess the viability of renewable energy projects such as wind farms, solar installations, or hydropower plants. These studies evaluate factors like resource availability (e.g., wind speed, solar radiation), site suitability, environmental impact, regulatory requirements, financing options, and long-term economic viability.

5. Healthcare Facility Expansion

Hospitals or healthcare providers may conduct feasibility studies before expanding or renovating their facilities. These studies assess factors such as patient demographics, demand for services, competitive landscape, regulatory compliance, funding options, and operational considerations to determine the feasibility and potential impact of the proposed expansion.

These examples illustrate how feasibility studies are utilized across various industries to evaluate the viability, risks, and potential benefits of different types of projects before significant resources are committed.

Importance of Feasibility Analysis in Project Management

Feasibility analysis in project management is crucial for assessing viability, risks, and resource needs, enabling informed decisions and efficient planning for successful project execution. Here is a detailed discussion of the importance of feasibility analysis in project management:

1. Risk Identification and Mitigation

Feasibility analysis helps identify potential risks and challenges associated with a project early in the planning phase.

By thoroughly assessing technical, economic, operational, legal, and scheduling feasibility, project managers can anticipate potential obstacles and develop strategies to mitigate them, reducing the likelihood of costly delays or failures during project execution.

2. Resource Optimization

Conducting a feasibility analysis enables project managers to assess resource requirements accurately. By evaluating factors such as budget, time, manpower, and technology needs, project managers can allocate resources effectively, ensuring that resources are utilized efficiently and that the project stays within budgetary constraints.

3. Informed Decision-Making

Feasibility analysis provides stakeholders with valuable insights into the viability and potential success of a proposed project. Armed with comprehensive information about the project's strengths, weaknesses, opportunities, and threats, decision-makers can make informed choices about whether to proceed with the project, modify its scope, or abandon it altogether.

That helps minimize uncertainties and increases the likelihood of delivering a successful project that meets its objectives.

4. Alignment with Organizational Goals

Feasibility analysis helps ensure that proposed projects align with the strategic objectives and priorities of the organization. By assessing factors such as market demand, technological feasibility, and regulatory compliance, project managers can determine whether a project supports the organization's mission and contributes to its long-term growth and sustainability.

5. Stakeholder Confidence

Thorough feasibility analysis instills confidence among stakeholders, including investors, clients, employees, and regulatory authorities. By demonstrating a clear understanding of the project's potential risks and rewards, project managers can garner support and buy-in from stakeholders, fostering trust and collaboration throughout the project lifecycle.

In essence, feasibility analysis is a crucial foundation for successful project management by minimizing risks, optimizing resource allocation, facilitating informed decision-making, aligning projects with organizational goals, and building stakeholder confidence.

By conducting thorough feasibility assessments, project managers can increase the likelihood of delivering projects on time, within budget, and to the satisfaction of all stakeholders involved.

Feasibility Analysis in Project Management Example

Let's consider a hypothetical example of a feasibility analysis in project management:

Project: Construction of a new office building for a multinational corporation.

Feasibility Analysis:

1. Market Demand

Evaluate the demand for office space in the chosen location. Conduct market research to understand the current vacancy rates, rental prices, and trends in commercial real estate. Consider factors such as economic growth, business expansion, and potential tenants' needs.

2. Financial Feasibility

Estimate the total project cost, including land acquisition, construction expenses, permits, taxes, and contingency funds. Compare these costs with the projected revenues from leasing or selling office space. Perform a financial analysis, including net present value (NPV), internal rate of return (IRR), and payback period, to assess the project's financial viability.

3. Technical Feasibility

Evaluate the technical aspects of the project, such as the suitability of the chosen site for construction, environmental impact assessments, zoning regulations, and building codes compliance. Assess the availability of skilled labor, construction materials, and infrastructure (water, electricity, transportation) required for the project.

4. Schedule Feasibility

Develop a project timeline outlining key milestones, such as land acquisition, design approval, construction phases, and occupancy. Consider factors that may affect the project schedule, such as weather conditions, permit approvals, and unforeseen delays. Ensure that the project can be completed within the desired timeframe.

5. Risk Analysis

Identify potential risks and uncertainties that could impact the project's success, such as cost overruns, delays in construction, regulatory changes, or fluctuations in the real estate market. Develop risk mitigation strategies to address these challenges and minimize their impact on the project's objectives.

6. Operational Feasibility

Assess the operational implications of the new office building, such as maintenance requirements, utility costs, security measures, and accessibility for employees and visitors. Consider how the new facility will integrate with existing business processes and support the organization's long-term goals.

7. Stakeholder Analysis

Identify and engage key stakeholders, including the company's management team, investors, local government authorities, tenants, and neighboring communities. Understand their interests, concerns, and expectations regarding the project and incorporate their feedback into the feasibility analysis.

Based on the findings of the feasibility analysis, the project management team can make informed decisions about whether to proceed with the construction of the new office building. If the analysis indicates that the project is financially viable, technically feasible, and aligns with the organization's strategic objectives, it can move forward to the planning and execution phases with greater confidence.

Types of Feasibility Analysis

Feasibility analysis in project management involves evaluating market demand, technology, finances, operations, legal compliance, schedule, and environmental impact to assess a project's viability and potential challenges before implementation.

Here are the commonly used types of feasibility analysis in project management:

1. Market Feasibility

Assesses the demand for a product or service within a target market, considering factors like competition, consumer preferences, and market trends.

2. Technical Feasibility

Determines whether the technology required for the project is available, feasible to implement, and capable of meeting project objectives.

3. Financial Feasibility

Evaluate the project's financial viability, including cost estimates, revenue projections, return on investment (ROI), and potential funding sources.

4. Operational Feasibility

Assesses whether the project can be implemented smoothly within the organization's existing operations, considering factors like staffing, processes, and infrastructure.

5. Legal and Regulatory Feasibility

Examines the legal and regulatory requirements that may impact the project, ensuring compliance with laws, permits, and industry standards.

6. Schedule Feasibility

Determines whether the project can be completed within the desired timeframe, considering factors like resource availability, dependencies, and potential delays.

7. Environmental Feasibility

Evaluates the project's impact on the environment, including issues like pollution, habitat disruption, and conservation efforts. These types of feasibility analyses help project managers assess different aspects of a project to ensure its success and viability before committing resources.

What is the feasibility process of project management?

The feasibility process in project management typically involves several key steps. First, the project idea or concept is evaluated to determine its alignment with organizational goals and objectives.

Then, a feasibility study is conducted to assess various aspects such as market demand, technical feasibility, financial viability, operational considerations, legal and regulatory compliance, schedule feasibility, and environmental impact.

This analysis helps identify potential risks, challenges, and opportunities associated with the project. Based on the findings of the feasibility study, stakeholders make informed decisions about whether to proceed with the project.

If the project is deemed feasible, detailed planning ensues, including resource allocation, development of project plans, timelines, and milestones. Throughout the project lifecycle, continuous monitoring and evaluation are crucial to ensure that the project remains on track and adaptable to changing circumstances, thus maximizing its chances of success and delivering value to the organization.

Feasibility Analysis Tools

Feasibility analysis is essential in project management to assess the viability of proposed projects. Various tools are used to evaluate factors like market demand, technical feasibility, financial viability, operational considerations, legal compliance, schedule feasibility, and environmental impact.

Here, we will discuss the key tools commonly employed in feasibility analysis:

1. SWOT Analysis

SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis helps identify internal strengths and weaknesses of a project or organization, as well as external opportunities and threats, providing a comprehensive view of feasibility factors.

2. Cost-Benefit Analysis (CBA)

CBA compares the costs of implementing a project with its expected benefits, quantifying financial feasibility by determining if the benefits outweigh the costs.

3. Market Research Surveys and Focus Groups

These tools collect data on customer preferences, market trends, and demand, aiding in the assessment of market feasibility.

4. Technical Assessments and Prototyping

Technical feasibility is evaluated through tools like prototype development, simulations, or technical reviews to assess whether the proposed technology can meet project requirements.

5. Financial Modeling Software

Software tools like Microsoft Excel or specialized financial modeling software help analyze project finances, including revenue projections, cash flow analysis, and return on investment calculations.

6. Project Management Software

Platforms like Microsoft Project, Asana, or Trello assist in scheduling, resource allocation, and task management, aiding in the evaluation of schedule feasibility and operational planning.

7. Regulatory Compliance Checklists and Databases

Tools that provide checklists or databases of legal and regulatory requirements help ensure compliance with applicable laws and regulations.

8. Environmental Impact Assessment Software

Specialized software assists in evaluating the environmental impact of a project, including factors like carbon footprint, pollution, and ecological disruption.

9. Decision Matrix

A decision matrix helps in comparing and prioritizing different project options or alternatives based on predefined criteria, facilitating decision-making during feasibility analysis.

10. Risk Management Software

Tools like Risk Management Software or Monte Carlo simulation software assist in identifying, analyzing, and mitigating project risks, enhancing risk assessment during feasibility analysis.

By leveraging these tools, project managers can conduct comprehensive feasibility analyses, identify crucial factors influencing project success, and make informed decisions about project viability and execution.

Elements of Feasibility Analysis Report

The feasibility analysis report is a critical document that encapsulates the thorough examination and evaluation of various facets of a proposed project or business venture.

Comprising several essential elements, this report provides stakeholders with a comprehensive understanding of the project's viability, potential challenges, and opportunities. Here are the key elements typically included in a feasibility analysis report:

1. Executive Summary

The executive summary offers a condensed overview of the entire feasibility study, highlighting the key findings, conclusions, and recommendations. It provides stakeholders with a quick snapshot of the project's feasibility and serves as a guide for further exploration within the report.

2. Project Description

This section provides a detailed narrative of the proposed project, elucidating its objectives, scope, and intended outcomes. It outlines the purpose of the project, its significance, and the problem or needs it aims to address. Additionally, it may include background information on the project's origin and evolution.

3. Market Analysis

A comprehensive assessment of the market landscape forms a crucial part of the feasibility analysis report. It involves evaluating market demand, size, trends, competitive landscape, target customers, and potential growth opportunities.

Through thorough market research and analysis, this section helps stakeholders understand the market dynamics and assess the project's market viability.

4. Technical Assessment

The technical assessment delves into the feasibility of implementing the proposed project from a technical perspective. It examines the technical requirements, including technology, infrastructure, resources, and potential constraints or limitations.

By evaluating technical feasibility, this section helps identify any technical challenges or barriers that may impact project execution.

5. Financial Analysis

Financial viability is a cornerstone of any feasibility study, and the financial analysis section provides a detailed examination of the project's financial aspects. It includes estimating project costs, revenue projections, profitability analysis, and financial metrics such as return on investment (ROI), payback period, and net present value (NPV). 

Through financial modeling and scenario analysis, stakeholders can assess the project's financial feasibility and potential returns on investment.

6. Operational Assessment

The operational assessment evaluates how the proposed project integrates with existing operations, staffing requirements, workflow, and potential operational challenges.

It examines factors such as logistics, production processes, resource management, and scalability. By assessing operational feasibility, stakeholders can anticipate and address operational risks and challenges.

7. Regulatory Compliance

Regulatory compliance is a crucial consideration for any project, and this section identifies and reviews the applicable laws, regulations, permits, licenses, and compliance obligations relevant to the project. It ensures that the project complies with legal and regulatory requirements, minimizing the risk of non-compliance and associated penalties.

8. Risk Analysis

Risk analysis involves identifying and assessing potential risks and uncertainties associated with the project. It encompasses market risks, technical risks, financial risks, operational risks, and regulatory risks. By conducting a comprehensive risk assessment, stakeholders can develop risk mitigation strategies and contingency plans to address potential challenges and uncertainties.

9. Conclusion

The conclusion section summarizes the key findings and conclusions drawn from the feasibility analysis. It highlights the overall feasibility assessment, including strengths, weaknesses, opportunities, and threats associated with the project.

The conclusion provides stakeholders with a clear understanding of the project's viability and sets the stage for decision-making.

10. Recommendations

Based on the findings of the feasibility analysis, this section offers actionable recommendations to stakeholders. It may include suggestions for further exploration, adjustments to the project plan, or alternative courses of action.

Recommendations aim to guide stakeholders in making informed decisions regarding the project's future direction. By encompassing these essential elements, the feasibility analysis report serves as a comprehensive document that enables stakeholders to evaluate the viability of a proposed project or business venture effectively.

It provides valuable insights and recommendations to support informed decision-making and mitigate risks associated with project implementation.

How To Write a Feasibility Study With Steps?

A feasibility study involves defining project objectives, gathering data, analyzing market and technical aspects, assessing financial and operational viability, considering legal compliance and risks, compiling findings into a report, presenting to stakeholders, and refining based on feedback, guiding informed decisions.

Let's delve into the steps involved in writing a feasibility study to ensure a thorough assessment of the project's feasibility:

1. Define the Project Scope and Objectives

Clearly outline the purpose, goals, and scope of the project. Identify what you aim to achieve through the feasibility study.

2. Gather Information

Collect relevant data and information related to the project, including market research, technical specifications, financial data, regulatory requirements, and other pertinent details.

3. Conduct Market Analysis

Evaluate the market demand, size, trends, competition, and target customers. Identify potential opportunities and risks in the market.

4. Assess Technical Feasibility

Examine the technical requirements of the project, including technology, infrastructure, resources, and potential limitations. Determine if the proposed solution is technically feasible.

5. Perform Financial Analysis

Estimate the project costs, including startup expenses, operating costs, and capital investments. Develop revenue projections based on market demand and pricing strategies. Calculate key financial metrics such as ROI, payback period, and net present value (NPV) to assess financial feasibility.

6. Evaluate Operational Feasibility

Analyze how the project integrates with existing operations, staffing requirements, workflow, and potential operational challenges. Consider factors such as logistics, production processes, and resource management.

7. Review Legal and Regulatory Compliance

Identify and review applicable laws, regulations, permits, licenses, and compliance obligations relevant to the project. Ensure that the project complies with all legal and regulatory requirements.

8. Assess Schedule Feasibility

Develop a project timeline with key milestones, tasks, and dependencies. Evaluate the feasibility of completing the project within the desired timeframe, considering potential risks and delays.

9. Conduct Risk Analysis

Identify potential risks and uncertainties associated with the project, including market risks, technical risks, financial risks, operational risks, and regulatory risks. Develop risk mitigation strategies and contingency plans to address these risks.

10. Compile the Feasibility Study Report

Document the findings of the feasibility study in a comprehensive report. Organize the report into sections such as executive summary, project description, market analysis, technical assessment, financial analysis, operational assessment, regulatory compliance, risk analysis, conclusion, and recommendations.

11. Present Findings and Recommendations

Present the feasibility study report to stakeholders, including project sponsors, investors, management team, and other relevant parties. Communicate the key findings, conclusions, and recommendations based on the feasibility analysis.

12. Iterate and Refine

Review feedback from stakeholders and incorporate any necessary revisions or updates to the feasibility study report. Continuously refine the analysis to ensure accuracy and relevance.

By adhering to these best practices for a feasibility study, you can effectively write and conduct a feasibility study that provides a comprehensive assessment of the project's viability and helps stakeholders make informed decisions about its future.

When Should You Conduct a Feasibility Study?

A feasibility study should be conducted whenever there's uncertainty about the viability or potential risks of a project or business venture. Whether it is launching a new business, expanding an existing one, making significant investments, developing new products, or undertaking infrastructure projects, a feasibility study helps assess various factors such as market demand, competition, technical feasibility, regulatory compliance, and financial viability.

By conducting a feasibility study upfront, decision-makers can make informed choices, mitigate risks, allocate resources efficiently, and increase the chances of success for the project or venture.

Essentially, it is a crucial preliminary step to evaluate the feasibility and potential outcomes before committing significant time, effort, and resources.

Difference Between Feasibility Study and Project Charter

The primary difference between a feasibility study and a project charter lies in their timing and purpose: a feasibility study evaluates a project's viability before it begins, focusing on factors like market demand and financial feasibility, while a project charter is created afterward to formalize the project's initiation and define its objectives and scope.

Here's a detailed comparison between a feasibility study and a project charter:

Aspect

Feasibility Study

Project Charter

Purpose

Assess the viability of a proposed project or business venture.

Formalize the initiation of a project and define its objectives, scope, and initial requirements.

Timing

Conducted before the project begins to evaluate feasibility.

Created after the feasibility study, once the decision to proceed with the project is made.

Focus

Evaluates various factors such as market demand, technical feasibility, financial viability, and regulatory compliance.

Defines the project's objectives, scope, deliverables, stakeholders, and initial requirements.

Scope

Assesses whether the project is technically, financially, and operationally feasible.

Provides a high-level overview of the project's purpose, goals, and initial parameters.

Outputs

Feasibility analysis report outlining findings, conclusions, and recommendations.

Formal document authorizing the project, typically including objectives, scope, constraints, and key stakeholders.

Decision-Making

Helps stakeholders make informed decisions about whether to proceed with the project.

Formalizes the decision to initiate the project and provides a framework for project planning and execution.

Stakeholder Involvement

stakeholders to gather input, validate assumptions, and ensure comprehensive analysis.

May involve stakeholders in defining project objectives and requirements but is primarily developed by project managers and sponsors.

 

In summary, a feasibility study assesses the viability of a project, considering market demand, technical feasibility, and financial viability before the project begins.

A project charter, created after the feasibility study, formalizes the project's initiation, defining objectives and scope, and providing a framework for planning and execution.

Difference between Feasibility Study and Business Plan

A feasibility study evaluates the feasibility and viability of a proposed project or business venture, focusing on determining whether the project is technically, financially, and operationally feasible.

On the other hand, a business plan outlines the strategy and operational details for running a business, including marketing, operations, financial projections, and growth plans.

Here's a detailed comparison between a feasibility study and a business Plan:

Aspect

Feasibility Study

Business Plan

Purpose

Assess viability and feasibility of a proposed project or business venture.

Outline the strategy and operational details for running a business.

Timing

Conducted before the project begins to evaluate feasibility.

Developed after the feasibility study, detailing how the business will operate.

Focus

Evaluate technical, financial, and operational aspects to determine feasibility.

Details marketing strategies, operational procedures, financial projections, and growth plans.

Scope

Determines if the project is technically, financially, and operationally feasible.

Provides a roadmap for the business, including target market, products/services, and revenue streams.

Outputs

Feasibility analysis report with findings, conclusions, and recommendations.

Comprehensive document outlining business goals, strategies, and financial projections.

Decision-Making

Helps stakeholders decide whether to proceed with the project or business venture.

Guides entrepreneurs and investors in implementing and managing the business.

In summary, a feasibility study assesses the viability of a project, while a business plan outlines the strategy and operational details for running a business.

Difference between a Feasibility Study and a Business Case

The main difference between a feasibility study and a business case is that the feasibility study evaluates the technical, financial, and operational feasibility of a proposed project or business venture to determine if it is viable. In contrast, a business case focuses on justifying the investment by presenting the rationale, benefits, costs, and potential returns of the project.

Let's delve into the main differences between a feasibility study and a business case:

Aspect

Feasibility Study

Business Case

Purpose

Assess the feasibility and viability of a project or business venture.

Justify the investment by presenting the benefits, costs, and potential returns of the project.

Timing

Conducted before the project begins to evaluate feasibility.

Developed after the feasibility study, typically as part of project planning.

Focus

Evaluate technical, financial, and operational feasibility.

Presents the rationale, benefits, costs, risks, and potential outcomes of the project.

Outputs

Feasibility analysis report with findings and recommendations.

Business case document outlining the justification for the project and its expected outcomes.

Decision-Making 

Helps stakeholders decide whether to proceed with the project.

Guides decision-making by providing a clear rationale for investing in the project.

Stakeholder Involvement

Involves stakeholders to gather input and validate assumptions.

Engages stakeholders in understanding the business case and securing buy-in for the project.

In short, a feasibility study evaluates if a project is viable, focusing on technical and financial aspects beforehand. A business case justifies the project's investment, outlining benefits and costs after the feasibility study. While the feasibility study aids decision-making on project viability, the business case guides decisions by presenting the rationale for investing.

Take your career to new heights by enrolling in Bakkah Learning's industry-leading certifications today!

Delve into the intricacies of Feasibility Analysis and Study in Project Management through Bakkah Learning's extensive range of certifications.

Explore courses such as Project Management Professional (PMP), Certified Associate in Project Management (CAPM), and Project Management Institute Agile Certified Practitioner (PMI-ACP), designed to deepen your understanding of project feasibility and enhance your project management skills.

Additionally, discover specialized certifications like Risk Management Professional (PMI-RMP), Management of Portfolios (MoP), PMI Scheduling Professional (PMI-SP), and PRINCE2 Agile, which provide in-depth insights into risk assessment, portfolio management, project scheduling, and agile project management methodologies.

Furthermore, explore the realm of Lean Six Sigma with our Yellow Belt, Green Belt, and Black Belt courses, which integrate feasibility analysis into the DMAIC (Define, Measure, Analyze, Improve, Control) methodology, enabling you to identify and mitigate project risks while optimizing processes for maximum efficiency.

Take the next step towards success and enroll today in Bakkah Learning's expert-led training! Equip yourself with the knowledge and skills to conduct comprehensive feasibility analyses, mitigate risks, and drive successful project outcomes.

Don't miss this opportunity to invest in your professional development and achieve your project management goals. Join us now!

Conclusion

In conclusion, feasibility analysis is crucial in project management, providing a structured approach to assess project viability. By conducting thorough studies, stakeholders can identify risks, optimize resources, and make informed decisions, enhancing project success. Embracing best practices in feasibility analysis empowers efficient planning and execution, ensuring projects align with organizational goals.

WhatsApp