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ITIL Specialist: Acquiring & Managing Cloud Services Course

The ITIL Specialist: Acquiring & Managing Cloud Services module is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions.

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What to Expect From This Course

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Delivery Method

Exam Details

What is the Goal of this ITIL AMCS (Acquiring & Managing Cloud Services) Course?

This course helps you to:

  • Analyze available solutions and potential benefits using a vendor-neutral approach
  • Effectively Identify, select and deliver optimized cloud services
  • Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework.
  • Adopt a customer-focused end-to-end cloud procurement user journey.

Who needs this ITIL course?

The ITIL Specialist: Acquiring & Managing Cloud Services module is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions.

Online Training Acquiring & Managing Cloud Services Course

  • Duration: 5 Days
  • Exam Simulation
  • Practice Test
  • Group Activity (Break-out Session) after each lesson
  • Access to additional References – Glossary/ Recommended Reading/ Syllabus
  • Material language will be in English

Exam Format of ITIL Specialist: Acquiring & Managing Cloud Services:

  • Objective testing
  • 40 questions, each worth 1 mark
  • 90 minutes
  • Closed book

 

 Certifications

There are two ways to gain your ITIL certification:

  1. Attend a training course with an accredited training organization, which will include the exam as part of the course
  2. Self-study using the core manual, then book an exam directly with Peoplecert.

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Course Outline

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  • The Origins of Cloud
  • Types of Cloud Solution
  • Deciding to User Cloud Services
  • Governance of Cloud Services
  • The Cloud Customer Journey
  • The Value Co-creation Map for Cloud
  • Cloud Adoption and Utilization Scenarios
  • The Cloud Customer Journey 
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  • Understanding the Cloud’s Role in Strategy
  • Cloud Strategic Positioning
  • Explore: Can the Organization Benefit  From Cloud?
  • Cloud Strategic Positioning
  • Understanding the Cloud’s Role in Strategy
  • Value: Outcomes, Costs, and Risks
  • Risks
  • Understanding the Cloud’s Role in Strategy
  • Formulating the Initial Cloud Strategy
  • Understanding the Cloud’s Role in Strategy
  • The Differences Between Cloud Services and In-house solutions
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  • Understanding the CSP Landscape
  • Defining Requirements for Cloud Services
  • Typical Requirements
  • Conducting a Cloud Readiness Assessment
  • Steps in Conducting a Cloud Readiness Assessment
  • Conducting a Cloud Readiness Assessment
  • Engaging with Cloud Service Providers
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  • Overview
  • Request for Proposal
  • Determining the Return on Investment of  the Proposed Cloud Services
  • The Return on Investment Process
  • Defining and Communicating a Business  Case for Cloud Services
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  • Agree Step
  • Agree: Negotiating & Planning
  • Cloud Service Agreements
  • Agree: Negotiating & Planning
  • Shared Responsibility Model 
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  • Overview
  • Planning for Onboarding
  • Migrating to Cloud as a Part of an Onboarding Initiative
  • Security and Compliance Considerations
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  • Overview
  • Operating Model Alignment
  • The Value Co-creation Map for Cloud
  • Applying the Value Co-creation Map
  • Value Co-creation Drivers in Practice
  • Managing the Optimization of Cloud Service Consumption
  • Managing Cloud Service Quality
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  • Realize: Measuring & Improving
  • VUCA and the Value Co-creation Map
  • VUCA and the Five Drivers of Value Co-creation
  • Continual Improvement and the Value  Co-creation Map for Cloud
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