ITIL® 4 Strategist DPI: Direct, Plan and Improve Course
The ITIL® 4: Direct Plan and Improve course (DPI course) qualifies you to understand the key concepts of aligning team objectives with organization strategy.
The ITIL 4 Direct, Plan and Improve course highlights the needed guidance that your company shall apply to cope with expected changes in management.
DPI shows you the way to lead your company within challenging changes and improvement phases, to set a successful direction while planning for it and keep a successful improvement. In the ITIL® strategist DPI course, you will dig deeper into governance, compliance and management concepts.
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Register GroupWhat to Expect From This Course
Who Needs this Course
Skills & Competencies
Delivery Method
Exam Details
Course Outline
- Main Components of ITIL V4 Foundation
- The Guiding principles
- The ITIL management practices
- SVS - The Service Value Chain
- Governance in the SVS
- Continual improvement and it’s Model
- Direction
- Planning
- Improvement
- Measurement and Reporting
- Direction, planning, and improvement of the ITIL SVS
- Achieving value in ITIL 4
- Strategy Management and Alignment
- Scope of control
- Governance structures - Decision-making and Roles
- Risk management in direct, plan, and improve
- Decision-making practice in Portfolio management
- Building, communicating, and advocating for a business case
- Direction via governance, risk, and compliance
- Effective controls and Guidelines
- Defining and ensuring compliance
- Basics of assessment and Planning
- Effective assessment
- Basics of and Planning
- Value stream mapping - Introduction and Developing
- Lean and Waste
- Typical mistakes in value stream mapping
- Basics of measurement and reporting
- Key concepts of measurement and reporting
- Four key reasons to measure
- Types of measurements
- Planning and evaluation model
- Balanced scorecard
- Success factors and KPIs
- Measurement and the four dimensions
- Measurement of products and services
- Creating a continual improvement culture
- Continual improvement in organizations
- Continual improvement model
- Visions and Assessment for improvements
- Measurement and reporting in continual improvement
- Effective communication
- Communication principles
- Communication is key for direct, plan, and improve
- Communication methods and media
- Identifying and communicating with stakeholders
- Basics of Organizational change management
- OCM - direction, planning and improvement
- OCM - throughout the service value chain
- Resistance to change
- Adopting the guiding principles
- Centre of excellence for service management
- The four dimensions of service management in the SVS
- Roles and jobs in SVS
- Partners and suppliers in the SVS
- Value streams and processes in the SVS
- Theory of constraints
- Kanban technique for managing work
- Information and technology in the SVS
- Modern Leadership - Servant leadership
- "Using the guiding principles for direction, planning, and improvement"
- Conclusion
- End note: The ITIL story
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