Privacy Policy

Last updated: April 25, 2024

1. Purpose

Bakkah Inc. is committed to protecting your privacy and providing you with a positive experience on our website and through our Services (collectively, the “Services”) and to provide you with a positive and safe experience.

This Privacy Policy explains how information about you is collected, used and used by Bakkah Inc., when you use our Services or when you otherwise interact with us. This Privacy Policy applies to the Information we collect about users of our Services. We may change this Privacy Policy from time to time, if we make changes, we will make the new changes available on our website through our Privacy Policy page. If you do not wish to disclose your Information, please do not use our Services or otherwise provide us with your personal Information. We encourage you to review the Privacy Policy whenever you access the Services to stay informed about our Information practices and the ways you can help protect your privacy.

2. Scope

The Bakkah Inc. Privacy Policy applies equally to all individuals visiting www.bakkah.com and using the Services by Bakkah Inc. and its partners and affiliates.

3. Privacy Policy

3.1. Collection of Information

Our Services requires that you share personally identifiable Information which includes Information such as your name, title, occupation, educational background, job title, years of experience, employer name, business address, business telephone number, business fax number, business email, home address, home telephone number, social media accounts such as LinkedIn, cookies used as per our Cookies Policy (collectively, “Information”) when you use our Services.

3.1.1. Information You Provide to Us

We collect Information you provide to us directly. For example, we collect Information when interact with our call center and team. The types of Information we may collect includes, but not limited to:

Data that you provide by filling in forms on the website. This includes data provided at any registration option in the website (such as careers). We may also ask you for personal data (such as when you report a problem with the website). If You contact us, in writing, by email or other electronic means, we may keep a record of that correspondence; and details of your visits to the website including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access in accordance with our cookies policy.

3.1.2. Information We Collect Automatically When You Use Our Services

When you access or use our Services, we collect Information about you which includes your usage Information and Information collected by cookies and other tracking technologies. For more Information, please read our Cookies Policy.

3.1.3. Usage and Sharing of Information Provided by You

Bakkah Inc. does not share data collected with third parties except as set forth below or in this Privacy Policy. Bakkah Inc. may use the Information collected from you on its website, from your interaction with us via phone call or email as follows:

To perform the services that Bakkah Inc. has been engaged to perform by you or your employer.
To respond to your inquiries, comments, questions or requests.
To monitor and statistically analyze usage of our Services and to improve the Services offered.
To share with Bakkah Inc. partners and subsidiaries the Information for the normal conduction of the Services requested by you.
To contact you about our Services if consented by you.
To verify and monitor compliance with our Privacy Policy.
Bakkah Inc. may disclose your Information in good faith if required to do so by the legal authorities that have the right to request for such Information.

3.2. International Transfers

Information that we collect from you is usually transferred, stored and processed in company-controlled databases in Saudi Arabia. Please be aware that we may transfer your Information to locations outside of your country which may not offer the same level of data protection as your country’s laws. However, our collection, storage and use of your Information will continue to be governed by this Privacy Policy, and where we do disclose your Information to third parties located overseers, we take such steps as are reasonable in the circumstances to ensure it is used in accordance with this Privacy Policy. You acknowledge that by providing us with your Information, you consent to such overseas disclosure. By consenting to such disclosure, you acknowledge that to the extent permitted by law, Bakkah Inc. will not be liable, and you will not be able to seek redress against Bakkah Inc. for any breach of your privacy by the overseas recipient.

3.3. Third Party Sites

Bakkah Inc. website contains links to other websites operated by third parties and partners. Please note that this Privacy Policy applies only to the Information that we collect through our website and we cannot be responsible for the Information that third parties may collect, store and use through their website. You should always read the Privacy Policy of each website you visit carefully.

3.4. Our Commitment to Your Security

Bakkah Inc. considers your Information security to be of utmost importance. Bakkah Inc. uses reasonable efforts and safeguard measures to protect your Information on its website from unauthorized access, use, modification or disclosure. All Information that you submit through to us is collected, stored and processed within the company-controlled databases in Saudi Arabia. However, as effective as our security measures are, no security system is impenetrable. Therefore, we cannot guarantee that the Information you provide will not be intercepted as they are transmitted to us over the internet.

3.5. Data Subject Rights

Right of Access: An individual has the right to ask whether we process Information about them and to have access to this Information.
Right to be Forgotten: An individual has the right to request that Bakkah Inc. erases his Information without unnecessary delay.
Right to Correction: An individual has the right to request the Information be corrected if it was incomplete or inaccurate.
Right to Stop Processing: An individual has the right to a restriction of processing of their personal Information under certain circumstances.
Right of Data Transfer: An individual has the right to request their personal Information be transferred to them or to another party of their choosing.
Right to Object: An individual has the right to object to the processing of their Information under certain circumstances.
Automated Decision-Making Rights: An individual has the right to not be the subject of automated decision-making if such decisions can potentially have an impact on them.

3.6. Minors Privacy Policy

Bakkah Inc. does not knowingly collect Information from minors under the age of 18 without appropriate consent from their legal guardian/parent/custodian.

3.7. Your Choices

3.7.1. Promotional Communications

Only with your prior opt-in may we send you promotional messages. You may opt out of receiving them at any time by following the instructions that accompanies the promotional messages. We may still send you transactional or Service messages in relations to the ongoing business relations with no promotional content.

3.7.2. Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. If you would like more information from an independent resource on a range of cookie-related issues, including how to change your browser settings, please visit www.allaboutcookies.org. Also please take a look at our Cookies Policy page.

3.7.3. Opt-Out

If you wish to opt-out of email and phone communications., please do not hesitate to let us know through contacting us directly at contactus@bakkah.net.sa. Please allow for 7 working days for Bakkah Inc. to process your request.

3.8. Questions and Concerns

If you have any questions or concerns, please contact us at contactus@bakkah.net.sa. We will see to it within reasonable time of receipt to respond to your questions and concerns.

3.9. Privacy Policy Changes

Please check this page periodically for changes to the Privacy Policy. We reserve the right to modify this policy as appropriate. If we decide to make drastic changes in our Privacy Policy, we will inform you in advance and where necessary to obtain your consent.

Academic Integrity Policies and Regulations

In line with the commitment to uphold ethical, scientific, and professional values, Bakkah Training Center consistently endeavors to reinforce them in its training environment by continually emphasizing adherence to the highest standards of academic integrity, whether by trainers, center staff, or trainees. The center assumes responsibility for creating an environment that fosters high levels of academic integrity by establishing standards and controls for the training process that work to achieve academic integrity at all stages, from registering trainees in training programs, during training, to testing and results. The center believes that promoting academic integrity is an essential part of the personal and intellectual growth of trainees, and that increasing awareness among trainees, trainers, and employees of issues related to academic integrity through fostering an atmosphere of trust, honesty, and high ethical standards contributes significantly to the progress and prosperity of society by graduating individuals capable of assuming responsibility for the advancement and dignity of the nation due to their high moral values.

Forms of Violations of Academic Integrity include the following:

Cheating: This involves copying others' work and unauthorized use of any information and training materials in academic tests or other tasks assigned to trainees.
Plagiarism and Intellectual Theft: This entails using others' work as one's own without acknowledging the original author.
Collaborative Exploitation: This refers to a trainee relying on another trainee within their group to complete a task or joint work, or exploiting another trainee to complete individual assignments.
Fabrication and Forgery: This involves a trainee altering or fabricating information available to them in an academic test or assignment, or presenting a forged medical certificate to excuse their absence.
Receiving any form of assistance in tests, providing information to another trainee, or bringing external documents into the test and obtaining information not previously provided by the test developers.
Obtaining or providing unauthorized assistance in exams, or fabricating information to support laboratory results or any other academic work.
Impersonation: This involves a trainee assuming someone else's identity inside the classroom, during a test or examination, or in any type of academic assignment. In such cases, both the impersonating trainee and the trainee motivating the impersonation are subject to punishment.
Other forms of impersonation: Trainees who sell lectures, notes, papers, or research works during their enrollment in the center, or who accept monetary compensation for work done for others without obtaining prior written approval from the center's management, will be subject to disciplinary actions. Trainees who submit models or applications with falsified information, forged or misleading signatures will also be subject to disciplinary actions and may be required to withdraw from the program without any compensation or appreciation.

Preventing Cheating Measures:

Bakkah Training Center relies on a distinctive model to monitor the performance and activities of students through electronic systems using several electronic procedures using specialized global systems and electronic systems developed specifically within the center for this purpose, to work integrally to provide reports on student monitoring.
Regulating violations of the approved academic regulations at the center: The management records all available internet network data used by the trainee to access electronic systems, and verifies when a trainee accesses from a location other than the one used before, thus revealing the trainee who resorts to offices to perform activities and duties instead of them.
Copy and paste functionality is disabled on the midterm exams portals, and repeated midterm works not based on personal efforts by trainees are examined and necessary action is taken.

Monitoring Trainee's Work and Activities Mechanism:

Bakkah Training Center relies on a distinctive method to monitor the performance and activities of trainees on the electronic platform through specialized global systems that work integrally to provide reports on monitoring trainees and control violations of the academic regulations approved at the center as follows:
Trainee's access to the electronic platform is monitored, and the complete lecture attendance time is recorded.
Permissions for access to the electronic platform are recorded in databases for reference when needed.

Examination Procedures:

Pre-Exam:

- Trainees are allowed to enter the exam reception 30 minutes before the start of the exam, and trainees are not allowed to leave until half the time has elapsed.

During the Exam:

- All trainees are asked to place bags, mobile phones, and any electronic devices at the beginning of the examination hall. If a trainee is caught with a mobile phone, it is considered an attempt to cheat, even if the phone is not used. In case of usage, it is considered a cheating case.

Investigation and Control Procedures for Cheating Incidents:

The supervisor requests the trainee to submit the electronic exam and turn off the device.
If the trainee refuses to submit, the supervisor contacts the center's supervisor.
A cheating incident report form is filled out by answering all questions and is submitted along with the attendance absenteeism signature file to record the trainee's deprivation from the subject.

Reporting Absence-Related Failures:

Trainees' access to the educational platform is electronically monitored, and the complete lecture attendance time is recorded. The courses accessed, activities carried out in each course, and the time spent on each activity are monitored.
Daily monitoring and recording of attendance and absence are done in direct lectures, content, assignments, exercises, and discussions on the educational platform.
Providing a system for querying attendance and absence for trainees through the educational platform.
Exceeding the allowable absence rate results in the trainee being deprived of the final exam, which is 25% of the course's study hours.
In case of a trainee's absence from the final exam without an acceptable official excuse, they are notified of failure in the subject.

Attendance Policy

Electronic attendance is considered one of the keys to the success of learners in online and distance learning. In this regard, synchronous electronic attendance refers to the virtual presence of the trainee connected to the internet through the e-learning portal or virtual classroom via a computer or mobile device, and confirming whether the trainee is present in real-time.

Key Policies of Electronic Attendance:

Virtual attendance is considered equivalent to traditional attendance in terms of hours calculation, with a minimum requirement of attendance not less than 25% of the total communication hours for the course.
The E-Learning and Simulation Unit is responsible for monitoring, supervising, and tracking student access to e-learning systems and virtual classrooms.
Automatic monitoring and recording of electronic attendance and absence for trainees in training courses through virtual classroom systems.
Automatic monitoring and recording of electronic attendance and absence for trainees in the Learning Management System (LMS) platform.
At the end of the course, an electronic attendance report is sent to the management of Bakkah Training Center. Trainees are required to attend at least 75% of the allocated training hours for the registered course.
In case of trainee absence from attending the course, they forfeit their right to receive the certificate or claim a refund of fees unless they provide an official excuse. Bakkah Training Center reserves the right to accept or reject the excuse.

BAKKAH Learning 13327, Riyadh, Saudi Arabia

Email: contactus@bakkah.net.sa

WhatsApp: +966 (112827900)

Fax: +966 112101141

Bakkah Learning - Privacy Policy